Roxanne Madrid
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Automotive Service Advisor
Meador Dodge
Fort Worth, TX
2019.10 - 2020.10
- Answered questions and provided information about recommended mileage maintenance.
- Coordinated between technician and customers to resolve vehicle needs.
- Responded to all customer inquiries thoroughly and professionally.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Developed estimates by costing materials, supplies and labor.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Automotive Service Advisor
Five Star Subaru
Grapevine, TX
2018.07 - 2019.03
- Developed estimates by costing materials, supplies and labor.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
Loan Car Manager
Grubbs Infiniti
Grapevine, TX
2016.09 - 2018.06
- Managed multiple tasks in high-volume environment.
- Worked with service customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Weekly reports on loan vehicle fleet and usage.
Education
High School Diploma -
Paschal High School
Fort Worth, TX 2002.08 - 2006.05
Skills
Conflict Resolution
Customer Service
Client rapport
Key holder experience
Timeline
Automotive Service Advisor
Meador Dodge
2019.10 - 2020.10
Automotive Service Advisor
Five Star Subaru
2018.07 - 2019.03
Loan Car Manager
Grubbs Infiniti
2016.09 - 2018.06
High School Diploma -
Paschal High School
2002.08 - 2006.05