Roxanne Martinez
Carson City,NV
Summary
Proven track record in high-volume dining environments, exemplified during tenure at Nashville Social Club. Mastered order accuracy and safe food handling, while fostering customer loyalty through exceptional service prioritization. Skilled in team leadership and conflict resolution, significantly enhancing guest experiences and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Nashville Social Club
01.2023 - 05.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Timber Lodge
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Train Attendant
Roaring Camp Railroads
07.2018 - 04.2020
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Fostered a positive atmosphere onboard by engaging with passengers in a friendly and approachable manner.
- Supported team objectives through effective communication and coordination with coworkers during shift changes and peak travel times.
- Handled ticket sales, fare collection, and payment processing swiftly and accurately to maintain efficient boarding processes.
Lead Server
Simon's Iltain Restaurant
06.2015 - 07.2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Cocktail Server
El Torito Restaurants
04.2011 - 06.2016
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
Associate In Science - Paraprofessional
Mendocino College
Ukiah, CASkills
- Safe Food Handling
- High-volume dining
- Service prioritization
- Order Accuracy
Certification
Hotel tourism
Timeline
Server
Timber Lodge
05.2024 - Current
Server
Nashville Social Club
01.2023 - 05.2024
Train Attendant
Roaring Camp Railroads
07.2018 - 04.2020
Lead Server
Simon's Iltain Restaurant
06.2015 - 07.2018
Cocktail Server
El Torito Restaurants
04.2011 - 06.2016
Associate In Science - Paraprofessional
Mendocino College
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