Roxanne Olinger
Portland
Summary
Dynamic Dental Front Office Receptionist with proven expertise at Roots Dental in insurance verification and appointment scheduling. Recognized for delivering exceptional customer service and maintaining accurate financial records. Punctual and reliable, I effectively managed patient interactions and streamlined office operations, ensuring a welcoming environment and efficient workflow.
Overview
2026
2026
years of professional experience
Work History
Dental Front Office Receptionist
Roots Dental
Portland
10.2023 - Current
- Answered and managed incoming calls and emails.
- Monitored office supplies inventory and placed orders when necessary.
- Verified patient information to ensure accuracy of records.
- Took customer payments and billed insurance companies for remaining balance.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Greeted and welcomed patients in a friendly and professional manner.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
- Collected payments from patients for services rendered.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Processed credit card transactions for payment of services rendered.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Dental Assistant
Dr. Stanley Bohnstedt
Portland
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Laid out dental instruments and equipment before procedures.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Prepared bills and completed insurance forms using system software.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Ordered supplies necessary for daily operations of the practice.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
Skills
- Insurance verification
- Appointment scheduling
- Payment processing
- Office opening and closing
- Insurance billing
- Accounts receivable
- Friendly and outgoing
- Punctual and reliable
Personal Information
- I have worked in the dental field for many years. I enjoy meeting a diverse group of people and forming lasting friendships with them. I treasure my family and love spending time with them. I'm known as "the crazy cat lady". My husband and I enjoy every wild escapade with our cats. There's never a dull moment!
Timeline
Dental Front Office Receptionist
Roots Dental
10.2023 - Current
Dental Assistant
Dr. Stanley Bohnstedt