Norma Cruz
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Dr. John Cargasacchi
Cerritos, CA
03.2018 - 11.2020
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Strong communication skills and customer service orientation
- Ability to work in a fastpaced environment and handle multiple task efficiently
Dental Front Office Receptionist
Southwest Dental
Cathedral City, CA
05.2014 - 08.2016
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Ensure the front desk is covered at all times
- Pulls and re-files patients' charts, in accordance with the daily schedules of the dental professionals
- Verify dental and medical insurance benefits
- Responding to emails and text
Dental Front Office Receptionist
Dr. Gary Okamoto
Palm Desert, CA
01.2005 - 01.2006
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Maintains and updates patients' files
Education
No Degree - Medical Assisting
Desert Career College
Palm Springs, CA06.2002
High School Diploma -
Palm Springs High School
Palm Springs, CA06.1998
Skills
- Dental Terminology
- Patient Scheduling
- Office Organization
- Insurance Verification
- Payment Processing
- Administrative Support
- Excellent multitasking capability
- Punctual and Reliable
- Knowledge of insurance plans (HMO/PPO)
- 5 years' experience working in a dental office
- Office Opening and Closing
- Fluency (Spanish)
Certification
Front Office
CPR
First Aid
Languages
Spanish
Full Professional
Timeline
Dental Front Office Receptionist
Dr. John Cargasacchi
03.2018 - 11.2020
Dental Front Office Receptionist
Southwest Dental
05.2014 - 08.2016
Dental Front Office Receptionist
Dr. Gary Okamoto
01.2005 - 01.2006
No Degree - Medical Assisting
Desert Career College
High School Diploma -
Palm Springs High School