Roxanne Simone
New Baltimore,MI
Summary
Customer-focused Front Desk Receptionist experienced in managing guest inquiries and maintaining organized records. Expertise in customer service and reservation management enhances guest satisfaction. Strong skills in resolving complaints and fostering a welcoming environment contribute to seamless operations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hyatt Place Detroit/Utica
Utica, Michigan
09.2024 - Current
- Greeted guests warmly upon arrival at the hotel.
- Assisted guests with check-in and check-out procedures efficiently.
- Resolved guest complaints professionally, ensuring satisfaction and maintaining positive guest relations.
- Managed phone calls and directed inquiries to appropriate departments.
- Delivered prompt and professional responses to guest inquiries via phone and email, enhancing overall guest experience.
- Maintained accurate records of guest information and reservations.
- Organized reception area efficiently, ensuring timely attention to all guests and smooth check-in/check-out processes.
- Provided information on hotel amenities, services, and local attractions.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
Education
Associate in Hotel And Restaurant Management - Hospitality And Tourism Management
Filamer Christian University
Philippines04-2004
Skills
- Front desk operations
- Reservation management
- Payment processing
- Data entry
- Guest relations
- Customer service
- Event coordination
Accomplishments
- 2024 Rose Award Nominee in Hospitality in Detroit Michigan
- 2025 World of Hyatt Outstanding enrollment Achievement winner
- Hyatt Place Most mentioned name in surveys for good customer service
- 2025 Hyatt Place Outstanding customer service award
Timeline
Front Desk Receptionist
Hyatt Place Detroit/Utica
09.2024 - Current
Associate in Hotel And Restaurant Management - Hospitality And Tourism Management
Filamer Christian University