Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Languages
Work Availability
Timeline
Generic

Roxanne Somers

Lithia Springs,GA

Summary

Satisfying customers for 18 years of work in customer service and putting the customer’s needs first. Aiming to leverage a proven knowledge of conflict resolutions, customer communication, and customer retention skills to successfully fill the Customer service role at your company. Frequently praised as efficient, dependable, and very professional by my peers and management. I can be relied upon to help your company achieve its goals.

Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Wellstar Paulding Nursing Center
05.2024 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Mail Recovery Clerk/Customer Service

United States Postal Service
10.2011 - 05.2024
  • Process package inventory/ Locate missing packages and return them to customers
  • Addresses customers complaints on missing packages
  • Help customers with packaging, labeling, and mailing products
  • Leadership in training new employees and leading team activities
  • Receptionist (Call center) with assisting customers with package retrieval, paperwork to activate a claim and transfer of calls

Education

Associate of Science - Registered Nursing

West Georgia Technical College
La Grange, GA
06-2026

High School diploma -

miami northwestern sr. high
06.2005

Skills

  • Customer service
  • Teamwork
  • Critical thinking
  • Problem Solving
  • Collecting vital signs
  • Basic life support
  • Leadership experience
  • Reliable team player
  • Direct patient care
  • HIPAA compliance
  • Patient care

Accomplishments

  • Documented and resolved patient issues which led to a successful redirect of irate behavior.

References

References upon request

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • First Aid Certification - American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Certified Nursing Assistant (CNA)
  • Note While this list encompasses a broad range of certifications beneficial to nursing assistants across different specializations and work settings, specific requirements may vary based on employer expectations and state regulations.

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Nursing Assistant

Wellstar Paulding Nursing Center
05.2024 - Current

Mail Recovery Clerk/Customer Service

United States Postal Service
10.2011 - 05.2024

High School diploma -

miami northwestern sr. high

Associate of Science - Registered Nursing

West Georgia Technical College
Roxanne Somers