Roxanne Trevino
Fullerton,CA
Summary
Highly motivated, accomplished, and results driven professional with comprehensive years of experience to Human Resources and Customer Service. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in a new career. Recognized consistently for performance excellence and contribution to success throughout career journey. Primary strengths in management and customer service. An organized and dependable candidate, successful at managing multiple priorities, while maintaining a strong work ethic, and exhibiting a positive attitude. With willingness to take any added responsibilities to help achieve team and company goals. Ready to apply skills and years of experience to challenging new role.
Overview
2
2
Languages
23
23
years of professional experience
Work History
LICENSED ESTHETICIAN/INDEPENDENT CONSULTANT
Self-employed
, CA
01.2014 - Current
- Research latest market trends to provide current knowledge to clients.
- Created and launched small business. Developed individualized, therapeutic skin care program.
- Recommend retail products, creating higher revenue in sales.
- Foster friendly, warm, and exceptional customer experience.
- Assess condition of clients' skin in order to make recommendations to improve skin quality.
HUMAN RESOURCES GENERALIST
The Highlands Hollywood
Hollywood, CA
07.2007 - 08.2012
- Managed all aspects of leave administration including, employee notifications and vendor management, disability programs and health benefits for 150 employees.
- Created and enforced HR policies and procedures across organization resulting in savings and productivity.
- Interpreted, and mediated human resources inquiries to support administration.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies creating savings in revenue of 15%.
- Introduced new payroll company creating savings of 20% in revenue.
- Achieved salary savings of 60 thousand dollars yearly, by accepting office manager responsibilities.
SUPERVISOR
United Airlines Inc
Los Angeles, CA
06.1994 - 05.2004
- Successfully applied strong leadership and problem-solving skills to team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Successfully managed staff of 75 employees, and 2 million dollars department budget.
- Prepared and managed work schedules, vacation and sick time accurately.
- Pioneering of team safety committee for United Airlines at LAX.
- Performed yearly evaluations and reviews for team of 75 employees.
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Tracked and prepared quarterly reports to upper management.
- Performed annual evaluations and reviews for staff.
- Supervised warehouse operations, including shipping and receiving, distribution, and workplace safety.
- Revised and developed procedures to reduce risk and achieve compliance with FAA and OSHA. Lead audits to accomplish 99.95% accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Set overall vision and provided team leadership
Education
High School Diploma -
Bell High School, CA
Bell, CAEast Los Angeles College
Monterey Park, CAAesthetician License
Aesthetician,Garden Grove,USA
CaliforniaInsurance License
Life And Health Agent
CaliforniaInsurance License
Property And Casualty
CaliforniaSkills
Excellent Customer Service
Mentoring
Sales
Self Motivated
Complex Problem Solver
Employee Relations Specialist
Organization and Time Management
Dependable and Reliable
Conflict Resolution
Performance Management
Market Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Chosen by peers as employee of the Year.
- Successfully Supervised team of 150 staff members.
- Pioneered and collaborated with team of 20 in the development of new Safety Program for United Airlines.
- Introduced the first formal performance review program, creating a flexible and well-received tool to be used company-wide.
- Successfully Managed department of over 2 million dollars.
- Saved the company over 20% by implementing new payroll system.
- Promoted to Human Resources/Supervisor after 5 years of employment.
- Reduced employee turn over by 15%
Timeline
LICENSED ESTHETICIAN/INDEPENDENT CONSULTANT
Self-employed
01.2014 - Current
HUMAN RESOURCES GENERALIST
The Highlands Hollywood
07.2007 - 08.2012
SUPERVISOR
United Airlines Inc
06.1994 - 05.2004
Insurance License
Property And Casualty
Insurance License
Life And Health Agent
Aesthetician License
Aesthetician,Garden Grove,USA
East Los Angeles College
High School Diploma -
Bell High School, CA