Summary
Overview
Work History
Education
Skills
Timeline
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Roxiann Maher

South Salt Lake,UT

Summary

Dynamic customer service professional with a proven track record at MZ-Packaging, excelling in boosting sales revenue through active listening and personalized interactions. Skilled in data entry and time management, I effectively resolved complex issues, enhancing customer satisfaction and loyalty while fostering a collaborative team environment.

Overview

22
22
years of professional experience

Work History

Customer Service/Sales Representative

MZ-Packaging
06.2024 - Current
  • Maintain open communication and transparency with customers
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Increased repeat business by personalizing customer interactions and remembering client preferences.

Customer Service Representative Team Lead

McClary Innovations
01.2024 - 06.2024
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Administrative Assistant

Everything Good Nutrition
01.2017 - 01.2024
  • Provided support to Office, warehouse, and production.
  • Provided all documents for picking, blending, and production
  • Responsible to verify and close out work orders
  • Managed scheduling for Blending and Production
  • Overseen procurement of ingredients and packaging
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.




Seamstress Supervisor

Colonial Flag
02.2003 - 10.2014
  • Measured and cut fabric for flag construction according to customer specifications.
  • Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
  • Effectively collaborated with team members during large-scale production orders which resulted in meeting strict deadlines without compromising quality standards.
  • Minimized fabric waste by carefully planning cuts and utilizing leftover material for smaller projects or repairs when possible.
  • Operated sewing machines to join, reinforce, or decorate products
  • Drafted designs and patterns
  • Consistently adhered to company safety protocols while operating sewing equipment, minimizing workplace accidents and ensuring the well-being of team members.
  • Drew patterns and cut fabric pieces, assembled, and sewed
  • Assisted with inventory management and restocking of supplies for continuous availability.


Education

High School Diploma -

Highland High School
Salt Lake City, UT
05-1992

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Product knowledge
  • Data entry

Timeline

Customer Service/Sales Representative

MZ-Packaging
06.2024 - Current

Customer Service Representative Team Lead

McClary Innovations
01.2024 - 06.2024

Administrative Assistant

Everything Good Nutrition
01.2017 - 01.2024

Seamstress Supervisor

Colonial Flag
02.2003 - 10.2014

High School Diploma -

Highland High School

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Roxiann Maher