Summary
Overview
Work History
Education
Skills
Certification
Working-out at the gym and running outside
Timeline
Generic

Roxie Place

Indianapolis,IN

Summary

Proven hospitality professional with extensive experience at Denny's, Flap Jacks Pancake House, and KG's Pub, showcasing exceptional customer service and a strong work ethic. Expert in guest engagement and sales expertise, leading to increased repeat business and high customer satisfaction ratings. Demonstrated leadership in training staff and improving service efficiency, contributing to a positive and results-driven dining experience.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Server

Denny's
11.2021 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Contributed to inventory management by monitoring stock levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server/Trainer and Managment

Flap Jacks Pancake House
06.2011 - 09.2021
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
  • Updated training protocols in line with latest hospitality trends, ensuring team's skills were current and competitive.
  • Assessed individual performance post-training to identify areas for further development, ensuring high level of service.
  • Created engaging training materials, including manuals and videos, to suit diverse learning preferences.
  • Optimized scheduling of training sessions to minimize impact on restaurant operations while maximizing learning outcomes.
  • Conducted regular workshops on handling difficult customer interactions, leading to fewer complaints.

Head Bartender

KG's Pub
01.2000 - 07.2007
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

Bachelor of Science - Exercise Science in Fitness And Nutrition Mangemen

Bryan University
Tempe, AZ
03.2024

Associate of Arts - Fitness And Nutrition

Bryan University
Tempe, AZ
04.2023

GED -

Oklahoma City
Oklahoma City, OK
09.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • High-volume dining
  • Sales expertise
  • Food safety understanding
  • Menu Memorization
  • Performance Improvement
  • Food safety practices
  • Dining area maintenance
  • Point of sale operation
  • Relationship Management
  • Guest Relations Management
  • Suggestive Selling
  • Table Setting
  • Guest Seating
  • Food sales and promotion
  • Tableside Etiquette
  • Beverage Preparation
  • Multitasking
  • Reliability
  • Reliable and Responsible
  • Adaptable and Flexible
  • Warm and Friendly
  • Multitasking Abilities
  • Relationship Building
  • Cool Under Pressure
  • Problem-Solving
  • Team Leadership
  • High Energy and Stamina

Certification

Liquor license

Working-out at the gym and running outside

As my ultimate goal in life is to help people reach their own fitness goals,I feel like I have to practice what I  preach. I take care of myself so I can take care of others to the best of my ability!And for longevity.If you feel good I think you can do everything else.  I have ran two marathons a 5-K and a half marathon,A full marathon is on my bucket list!

Timeline

Server

Denny's
11.2021 - 04.2023

Server/Trainer and Managment

Flap Jacks Pancake House
06.2011 - 09.2021

Head Bartender

KG's Pub
01.2000 - 07.2007

Bachelor of Science - Exercise Science in Fitness And Nutrition Mangemen

Bryan University

Associate of Arts - Fitness And Nutrition

Bryan University

GED -

Oklahoma City

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Roxie Place