Roxie R. Kennedy
Phoenix,AZ
Summary
Seeking an entry-level full-time customer service. I have to communicate with people everyday. Customer Service is a job that you have to feel Comfortable being around people.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
27
27
years of professional experience
Work History
Student Services Coordinator
Phoenix Truck Driving Institute
Phoenix, AZ
07.2022 - Current
- Scan all pertinent documents into Campus Café System for all students
- Administer all drug screening and process all instant drug screens for immediate results
- Serve as backup for Job Placement Administrator and Receptionist
- Provide information to potential students
- Data entry of all student information
- Mail all Certificates upon completion of CDL training
- Maintain all paper documents files
Office Assistant – Part Time
Watson Williams Freight Agency, Inc
Phoenix, AZ
05.2013 - 07.2022
- Completed necessary paperwork for insurance, invoicing, payments
- Answered phones, greeted customer
- Filed documents, distributed mail
- Dispatched trucks in-state and out-of-state
- Updated online freight information and work orders
Office Assistant
Whitewater, LLC
Phoenix, AZ
10.2011 - 05.2013
- Billing for 5-gallon customers & R/O Customers
- Filing
- Collections
- Deposits
Office Assistant
Watson Williams Freight Agency, Inc
Phoenix, AZ
05.1999 - 09.2010
- Multitasked to meet daily schedules
- Completed necessary paperwork for insurance, invoicing, payments
- Answered phones, greeted customer
- Filed documents, distributed mail
- Dispatched trucks in-state and out-of-state
- Updated online freight information and work orders
File Clerk
Hawkins & Campbell, Inc
Phoenix, AZ
12.1997 - 11.1998
- Filed all in-state and out-of-state legal documents
Education
Master of Business Administration - Business Administration
Grand Canyon University
Bachelor of Science - Accounting
Grand Canyon University
Associate of Arts - Human Resources
Phoenix Community College
Skills
- 10 years office assistance experience
- Good customer service and communication skills
- Ability to work with people from diverse cultural and socio-economic background
- Professional, punctual and organized
- Computer skills - Microsoft Word, Excel, PowerPoint
Timeline
Student Services Coordinator
Phoenix Truck Driving Institute
07.2022 - Current
Office Assistant – Part Time
Watson Williams Freight Agency, Inc
05.2013 - 07.2022
Office Assistant
Whitewater, LLC
10.2011 - 05.2013
Office Assistant
Watson Williams Freight Agency, Inc
05.1999 - 09.2010
File Clerk
Hawkins & Campbell, Inc
12.1997 - 11.1998
Master of Business Administration - Business Administration
Grand Canyon University
Bachelor of Science - Accounting
Grand Canyon University
Associate of Arts - Human Resources
Phoenix Community College