Roxy Levesque
Madawaska,ME
Summary
Dedicated and reliable professional with a strong work ethic and adaptability, committed to embracing new challenges. Proven ability to collaborate effectively and quickly acquire new skills. Exceptional interpersonal skills enhance team dynamics and productivity.
Overview
13
13
years of professional experience
Work History
Teller I
TD Bank
Fort Kent, Maine
12.2024 - 03.2025
- Performed cash reconciliation and drawer counting.
- Ensured compliance with procedures for money handling.
- Safeguarded customer records and sensitive information per company guidelines.
- Completed daily reconciliation of cash deposits and vault inventory ensuring zero discrepancies.
- Prepared official checks for customer and internal bank needs.
- Directed specific questions to appropriate branch personnel.
- Reported any operational issues or system problems that occurred during shift promptly.
- Detected fraudulent actions and promptly informed management.
- Developed strong client connections through personalized engagements.
- Kept current on updates regarding banking products, services, policies and regulations.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Opened new checking, savings and lines of credit for customer accounts.
Deputy Clerk
Town of Madawaska
Madawaska, ME
02.2021 - 06.2024
- Maintained and updating filing, inventory and database systems, manually or using computer
- Answered telephones, directed calls and took messages
- Sorted or distributed mail, dispersing to appropriate departments and personnel
- Prepared meeting agendas, attended meetings and recorded and transcribed meeting minutes
- Operated cash register to process cash, check and credit card transactions
- Processed applications for permits, licenses and other government forms
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Scheduled meetings and coordinated materials to be distributed to attendees
- Responded to inquiries about applicable laws and regulations from elected officials and agencies
- Administered permits for dog licenses, live music, events and businesses
- Ensured that all financial transactions were properly recorded and reported
- Answered multi-line telephone system and routed calls to appropriate personnel
- Processed sales transactions to prevent long customer wait times
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Operated photocopiers/fax and scanners
- Displayed strong telephone etiquette, effectively handling difficult calls
- Maintained updated knowledge through continued training
Bookkeeper/Customer Service Associate
Paradis Shop N Save
Madawaska, ME
06.2012 - 02.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Relayed customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Collected utility/telephone payments
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Connected with customers daily to understand needs and provide assistance
- Built and maintained effective working relationships with peers and upper management.
Customer Service
Tastee Freez
Madawaska, ME
05.2012 - 09.2012
- Greeting customers in a friendly and respectful manner
- Maintaining dairy inventory
- Collecting payments
- Answering to customer requests/concerns
- Adhering to health/safety guidelines, and maintaining the work area clean
Education
High School Diploma -
Madawaska High School
Madawaska, ME06.2013
Skills
- Commissioned Notary Public
- Bilingual French & English
- Bookkeeping
- Office proficiency
- Cash management
- Bank reconciliation
- Customer service
- Superior attention to detail
- Financial Transaction Handling
- Customer Satisfaction
- Mail Handling
- Peer Relationships
- Telephone Etiquette
- Scanning & copying
- Reliable
- Banking regulations
- Account reconciliation
- Conflict resolution
- New teller training
- Fraud detection proficiency
- Safe and vault operation
- Transaction processing accuracy
Timeline
Teller I
TD Bank
12.2024 - 03.2025
Deputy Clerk
Town of Madawaska
02.2021 - 06.2024
Bookkeeper/Customer Service Associate
Paradis Shop N Save
06.2012 - 02.2021
Customer Service
Tastee Freez
05.2012 - 09.2012
High School Diploma -
Madawaska High School
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