Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxy Phillips

Customer Service, Retail, and Hospitality Advocate
New Albany,IN

Summary

Dependable retail sales/customer service/hospitality professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Has strength in customer, peer, leadership communication, time management, and engaged listening. Maintains high-level customer/leadership satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4

Years of customer service experience

4
4
years of post-secondary education

Work History

Hostess

Common Haus Hall
Jeffersonville, IN
04.2022 - 08.2022
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Retail Sales Associate

Target
New Albany, United States
10.2018 - 08.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used personal devices and computers to access information to receive instruction for daily tasks.

Education

High School Diploma -

Community Montessori
New Albany, IN
2015.08 - 2019.05

Skills

Organization

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Timeline

Hostess

Common Haus Hall
04.2022 - 08.2022

Retail Sales Associate

Target
10.2018 - 08.2022

High School Diploma -

Community Montessori
2015.08 - 2019.05

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Roxy PhillipsCustomer Service, Retail, and Hospitality Advocate