Years of customer service experience
Roxy Phillips
Customer Service, Retail, and Hospitality Advocate
New Albany,IN
Summary
Dependable retail sales/customer service/hospitality professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Has strength in customer, peer, leadership communication, time management, and engaged listening. Maintains high-level customer/leadership satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
4
4
years of post-secondary education
Work History
Hostess
Common Haus Hall
Jeffersonville, IN
04.2022 - 08.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Sales Associate
Target
New Albany, United States
10.2018 - 08.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used personal devices and computers to access information to receive instruction for daily tasks.
Education
High School Diploma -
Community Montessori
New Albany, IN 2015.08 - 2019.05
Skills
Organization
Active Listening
Teamwork and Collaboration
Planning and Coordination
Analytical and Critical Thinking
Dependable and Responsible
Written Communication
Product and service sales
Timeline
Hostess
Common Haus Hall
04.2022 - 08.2022
Retail Sales Associate
Target
10.2018 - 08.2022
High School Diploma -
Community Montessori
2015.08 - 2019.05