ROY L. AGEE II
Conway,AR
Summary
Patient-focused Clinical Supervisor with more than 12 years of experience and success in delivering outstanding care. Adept at developing robust programs to educate clinical and non-clinical staff and improve patient outcomes.
Overview
9
9
years of professional experience
Work History
Clinical Director
Healogics, Outpatient Wound Care Center
06.2021 - Current
- Direct oversight of P&L reports that has helped contribute to an increase in contribution margin of $150,000/year
- Clinic growth from 45 active patients to approximately 100 active patients since June 2021
- Implemented 2 simultaneous provider clinics 2 days per week to help treat more patients
- Implementing new reporting structure and staffing for inpatient wound staff to assist in coordinating appropriate patients discharged from the hospital to the outpatient wound center
- This reporting structure is anticipated to increase the clinics contribution approximately $200,000/year
- Direct oversight of the Conway and Little Rock wound centers for approximately 6 months
- Direct oversight of clinic operations which includes but not limited to: daily charge reconciliation, denial management, year to year growth, supply cost management, revenue cycle, productivity, and ___
- Implemented clinic process changes that has contributed to a patient satisfaction score of 94% or higher and healing rate of 92%
- Direct oversight of five staff and four providers
- Work with clinic development liaison to utilize marketing strategies to specific, potential referring providers
- Ensure clinic is compliant with The Joint Commission standards of practice
Director and Clinical Nurse Manager
Healogics, Outpatient Wound Care Center
09.2016 - 06.2021
- Direct oversight of P&L reports that helped contribute to an increase in contribution margin of $600,000/year
- Clinic growth from 180 active patients to approximately 375 active patients
- Improved clinical quality measures that helped award the center its first Center of Distinction award in 2019
- Implemented a standardized supply ordering process that decreased the cost of supplies from $25/month to $15/month
- Identify opportunities for growth, process changes, and possible new center openings
- Direct oversight of twelve staff and four providers
- Implemented new ostomy program that decreased the hospital ostomy readmission rate over 96% and decreased the ostomy readmission costs approximately $450,000/year
- Ensured clinic was compliant with The Joint Commission standards of practice
Registered Nurse Case Manager and Team Lead
Arkansas BlueCross BlueShield
08.2014 - 09.2016
- Trained new employees, lead team activities, assisted directors with organizing team building activities
- Lead a team to investigate procedures and tests used to assist in closing GAPs in Care associated with Performance Guarantees
- Facilitated a team and lead meetings to review members with high hospital admissions, high ER utilization, and high costs with individual BCBS clients
- Lead a team to identify opportunities to decrease members ER utilization, cost, and decrease hospital readmissions
- Assisted members to manage chronic diseases and navigate their appropriate care setting
- Lead a specialized team on special projects that included implementing Video Case Management, BlueTube Health Education, and Case Management Educational Videos
Education
Bachelor of Science - Nursing
University of Central Arkansas
Skills
- Budget Oversight
- Patient Care
- Medical and Clinical Supervision
- Community Outreach Programs
- Case Management
- Employee Performance Evaluations
- Training and Onboarding
- Team Meeting Management
- Direct Patient Care
- Quality Improvement
- Nursing Standards
- Code Compliance
Timeline
Clinical Director
Healogics, Outpatient Wound Care Center
06.2021 - Current
Director and Clinical Nurse Manager
Healogics, Outpatient Wound Care Center
09.2016 - 06.2021
Registered Nurse Case Manager and Team Lead
Arkansas BlueCross BlueShield
08.2014 - 09.2016
Bachelor of Science - Nursing
University of Central Arkansas
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