Service Advisor
Roy Deleon Garza
Caliber Collision
Buda,US
24
years of professional experience
Collision repair professional with 15+ years of progressive experience as a Service Advisor & Production Manager, specializing in CCC One estimating, insurance carrier coordination and production workflow management. Proven ability to maintain high customer satisfaction while consistently performing as a top producer on key metrics for both shops and insurance partners. Skilled in parts management, repair order balancing, and cross functional coordination between technicians, estimators, and front office teams. Self motivated and focused on continuous improvement and operational efficiency.
Work History
Service Advisor
1 Year 4 Months- Coordinated repair workflow among production bays and technicians to streamline service delivery.
- Greeted customers and reviewed collision repair needs at vehicle drop-off.
- Prepared repair orders and documented damage during initial vehicle inspections.
- Built estimates using shop systems and approved labor and parts details.
Production Manager
1 Year 1 Month- Updated Enterprise rental management software to ensure accurate tracking of repair orders.
- The service advisors & myself go over all repair orders and update CCC's production.
- Resolved production delays and supported efficient daily shop operations.
- Managed materials to meet production goals and specific customer demands.
- Scheduled vehicles for body, paint, and reassembly work to streamline processes. through body, paint, and reassembly stages.
- Reviewed repair orders for completeness, accuracy, and customer requirements.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Communicated status updates with estimators, technicians, and front office staff.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
Service Advisor
10 Months- Developed collision repair estimates for multiple insurance companies, ensuring accurate documentation and compliance. Coordinated the repair drop off dates, ordered initial parts needed. During the time of drop off for repairs I would check in the vehicle with the customer, set expectations for the repairs and time frame. Next, performed the initial scan of vehicle for fault codes. Write on the vehicle the initial repair plans and move the vehicle into production. After the vehicle was taken apart, I would go over the additional repairs needed and enter that information into the system. Next, place order for any additional parts needed. While the customers vehicles were at the shop, every Tuesday & Thursday I would update the customers with a current status of the repairs. After the repairs were completed I would review and aid with correction of repairs if needed. I verified the repair cost with insurance companies and balanced them prior to delivery of the vehicle. I would notify customers once the repairs were completed and took care of any warranty issues as needed. I also would help answer the incoming phone calls & did speak with insurance companies often about repairs or estimates wrote.
- Greeted customers at Caliber Collision and gathered repair concerns.
- Explained estimate details and repair timelines in clear language.
- Scheduled vehicle drop-offs, inspections, and repair appointments.
Service Advisor
3 Years 2 Months- Managed three daily repair drop-off appointments for Geico, setting client expectations, mapping vehicles, photographing them, and initiating repairs. After the vehicle was taken apart, I would go over the repairs with the technicians, take photos of the repairs needed, and then input the damages into CCC One. Ordered necessary parts and submitted estimates to insurance carriers to facilitate timely approvals. Once the repairs were approved, I allocated labor & passed out labor sheets to technicians. I answered calls from insurance companies and clients and documented the conversations in the repair orders. Reviewed completed repairs and coordinated additional corrections as needed, ensuring vehicles met quality standards before delivery. I also was responsible for balancing the repair order & collecting on any that were past due.
- Greeted customers and documented collision damage for Caliber Collision repair orders.
- Prepared repair estimates using CCC ONE and shop inspection notes.
- Coordinated repair schedules with technicians, parts staff, and production teams.
Parts, Service Advisor & Production
12 Years- Parts-Managed parts ordering, shipping returns, posting invoices, and verifying accuracy of received parts.
- Service Advisor-Went over damages with clients, took photos of damages and input claim into repair order. Sent the estimate to the carrier via CCC One. If repairs were approved, they allowed us to pre-order parts for the claims that were scheduled. During the repair process, if additional parts were needed I would forward that information to the parts manager. The insurance companies I worked with were Liberty Mutual, The Hartford, Farmers, and AAA. I also handled customer pays and overflowing work for State Farm, Geico and USAA.
- Coordinated vehicle prioritization with service advisors and management-Worked with service advisors and management on vehicles in shop daily and categorized their priority. Went over production list with technicians & moved vehicles throughout the day.
Warehouse associate
1 Year 7 Months- Job duties varied from following an order sheet to locate parts and then take them to an area that they were to be shipped/delivered to. Unloaded, sorted, and inspected sheet metal, placing items in correct locations to ensure organization. I would verify that front office and warehouse were kept clean and would also label and package orders that where to be shipped out.
- Received and stocked automotive parts in Capitol Chevrolet warehouse
- Pulled parts orders for service technicians and repair teams
- Verified inventory counts against dealership parts department records
Kitchen Help
- Supported the chef by serving dishes, maintaining the cleanliness of the lobby, and replenishing food supplies for customers.
- Prepared barbecue ingredients for line service at Bar-B-Que Restaurant.
- Stocked kitchen stations with meats, sauces, and side dishes.
- Cleaned prep areas, cooking tools, and serving surfaces.
Cashier
- Rang up customers and processed transactions for purchased items. Handled till operations and performed money counting at day's end. I maintained the cleanliness of the front area at the end of shifts and supported other departments. Restocked front end caps with products to ensure availability for customers.
- Processed customer purchases at Academy point-of-sale systems.
- Handled cash, card, and gift card payments accurately.
- Assisted shoppers with product locations and store policies.
Concrete Finishing
- Loaded and unloaded trailer with necessary supplies at job sites. If patch work needed to be done on the concrete, I would mix concrete and fill the areas needed . Sanded surfaces with multiple grits to achieve desired finish and assisted in applying polish or stain for refinishing.
- Finished ModernCrete concrete surfaces using trowels, floats, and edging tools.
- Screeded, leveled, and smoothed fresh concrete for slabs and walkways.
- Checked forms, grades, and surface alignment before finishing work.
Service Advisor
- Wrote estimates and submitted them to insurance companies. When customers were okay with leaving them for repairs with us I would check in vehicles with clients, set the expectation with the client, map the vehicle for repairs and move the vehicle to the technician's work station. Communicated required parts to parts manager to facilitate timely repairs. Throughout the time that the vehicles were there I would also make sure clients and insurance carriers where kept updated and handle any issues during the repair process as quickly as possible. Lastly, making sure that the client's vehicle was given back to them with in industry standards & helped handle any issues that we may have over looked.
- Greeted customers and reviewed vehicle repair needs at Caliber Collision
- Prepared repair orders using Caliber Collision service and estimating systems
- Coordinated repair timelines with technicians, parts teams, and shop leadership
Education
High School Diploma
All required
Skills
CCC One
Collision repair estimates
Repair estimating
Workflow coordination claims
Parts ordering
Vehicle inspection
Production scheduling
CCC One
Customer updates
Data Management
Quality control
Inventory control
Problem Solving
Problem resolution
Customer Service
Effective communication
Detail oriented
Attention to detail
Organized
Time management
Listening skills
Team collaboration
Strong work ethic
Goal-oriented mindset
Mechanical aptitude
Preventive maintenance coordination
Bill preparation
Collision repair estimates
Timeline
Service Advisor
Caliber Collision
07.2025 - CurrentRead More
Production Manager
Classic Collision
05.2024 - 06.2025Read More
Service Advisor
Gerber Collision
06.2023 - 04.2024Read More
Service Advisor
Classic Collision
11.2019 - 01.2023Read More
Parts, Service Advisor & Production
Caliber Collision
01.2004 - 01.2016Read More
Warehouse associate
Capitol Chevrolet
06.2002 - 01.2004Read More
Kitchen Help
Bar-B-Que Restaurant
Read More
Cashier
Academy
Read More
Concrete Finishing
ModernCrete
Read More
Service Advisor
Service King
Read More
William B Travis High Schhol
High School Diploma
01.2002Read More