Dynamic Automotive Sales Manager with exceptional communication skills and a proven track record in driving sales growth. Successfully led teams to exceed sales goals and enhance customer satisfaction. Expert in CRM software and digital marketing, fostering business development and team cohesion for outstanding results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Pre-Owned Sales Manager
SIGNATURE DEALER GROUP
Benton Harbor
07.2023 - 12.2025
Trained, mentored, and led the sales team to achieve sales goals
Managed vehicle merchandising, pricing, and reconditioning to enhance market appeal
Increased sales volume and gross profit through targeted strategies
Recruited to develop, grow, and improve the gross profit
Collaborated with all dealership departments to drive business growth and improve customer satisfaction
New Car Sales Manager
PRESTIGE CADILLAC
Warren
07.2022 - 03.2023
Recruited to grow new car sales volume, enhance profitability, and boost customer satisfaction scores.
Exceeded Dealer and Manufacture sales volume objectives
Increased sales volume and New Car Sales gross profit to record levels within two months.
Coached, mentored, and trained sales staff, streamlining onboarding process for new sales associates.
Collaborated with BDC department to drive increased sales traffic to dealership.
Held daily and weekly sales meetings with the sales staff to inform, coach, and create a cohesive sales team
New Car Sales Manager of Hyundai and Mazda
LAFONTAINE IMPORTS of LIVONIA
Livonia
07.2021 - 03.2022
Quickly increased sales volumes and profit to record levels
Co-managed Hyundai and Mazda franchises, enhancing operational knowledge of Mazda brand
Managed inventory levels for Hyundai and Mazda to meet customer demand.
Retrained sales staff and onboarded new associates to strengthen team performance
Maintained and improved customer satisfaction levels through effective service strategies
Worked cohesively with management of all dealership departments
Mentored and assisted with the professional growth of the new Finance Department managers
Trained managers on the business philosophies of the LaFontaine Auto Group.
Transferred from LaFontaine Imports of Dearborn to improve volume and profitability of a new dealership acquisition.
New Car Sales Manager
LAFONTAINE HYUNDAI - GENESIS of DEARBORN
Dearborn
01.2018 - 06.2021
Recruited to make LaFontaine Hyundai a successful and viable New Car Vehicle franchise.
Transformed an underperforming franchise into one of the top sales volume franchises within months
Increased the size of the sales staff to grow volume and profitability
Managed inventory of highly desirable vehicles, ensuring alignment with market demand and sales strategies
Instrumentally worked with the Finance Department to maximize the profit of every vehicle transaction
Sold aged and non-preferred inventory profitably, clearing out stock and optimizing dealership offerings
Cultivated relationships with Hyundai OEM representatives, enhancing brand collaboration and support
Quickly increased Customer Satisfaction levels beyond average store levels
Worked closely with the BDC department to increase appointments and improve sales close ratios
New Car Sales Manager
SUBURBAN HYUNDAI of TROY
Troy
04.2017 - 10.2017
Increased sales volume by mentoring sales staff on effective techniques
Trained and coached sales personnel to enhance product knowledge and selling skills
Balanced new car inventory with customer preferences to optimize sales opportunities
Mastered operations of Hyundai franchise to enhance business efficiency
Recruited to grow sales volume while increasing customer satisfaction levels
New Car Sales Manager
CRESTVIEW CADILLAC
Rochester Hills
02.2016 - 04.2017
Recruited to enhance sales growth, profitability, and customer satisfaction in New Car Sales Department.
Desked New Car Sales transactions and assisted with closing New Car sales
Multi tasked with New Car Manager role and Business Manager role
Collaborated with BDC Department to boost appointment rates and closing ratios.
Managed ordering and organization of new car inventory to ensure optimal availability.
Assisted with advertising and promotional events
New Car Sales/Desk Manager
LASCO FORD
Fenton
06.2015 - 01.2016
Dealership record for New Car Sales volume two months in a row
Managed New Car sales transactions and facilitated closing of New Car deals to enhance overall sales performance
Recruited to increase sales volume, improve CSI scores, and grow profitability
Contributed to significant increase in Customer Satisfaction Index scores through proactive engagement and support
Instrumental in getting New Car transactions approved by many different lending institutions
Collaborated with dealership department managers to strengthen management cohesion and streamline operations
Adapted very quickly to the Desk style of Sales Management
Education
BBA - Marketing Management And Research
Northwood University
Midland, MI
09.1986 - 06.1990
Skills
Account Management
Lead generation
Sales training
Sales Coaching
Business Development
Automotive Marketing
CRM Software
Data Analysis
Team development
Organizational skills
Communication skills
Awards
2012, Leaders of Excellence Level 4.
2014, Top 3% of Lincoln Sales Managers Nationally recognized by Lincoln Motor Company for achieving the elite highest level of performance for sales volume and customer satisfaction.