Roy Rettig
Hallandale,FL
Summary
Results-driven Assistant Deli Manager with a proven track record in team leadership, inventory management, and customer service excellence. Successfully enhanced operations and trained staff, driving a 20% sales increase through effective merchandising and training programs.
Overview
37
37
years of professional experience
Work History
Assistant Deli Manager
Publix Super Markets Inc
06.2003 - 08.2018
- Facilitated staff training on deli operations to ensure adherence to food safety standards.
- Oversaw inventory management to minimize waste through strategic stock rotation practices.
- Coordinated scheduling and workflow to optimize team productivity during peak hours.
- Executed customer service training programs to elevate guest satisfaction and foster loyalty.
- Monitored product quality and freshness, addressing issues promptly to maintain standards.
- Developed promotional displays for deli products, driving sales through strategic marketing efforts.
- Analyzed sales data to identify trends, recommending adjustments to inventory levels accordingly.
- Mentored new team members, fostering a collaborative work environment and improving overall performance.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Streamlined deli operations by implementing efficient inventory management processes.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Increased sales 20% through suggestive selling of promotional items.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
Night Shift Supervisor/ Smoker/Customer Order Specialist
SeaSpecialties Smoked Fish, Inc
03.1981 - 01.2000
- Supervised night shift operations, ensuring adherence to safety protocols and regulatory compliance.
- Streamlined team schedules and assignments to enhance workflow efficiency during peak hours.
- Mentored staff on best practices for equipment use and operational procedures, enhancing performance.
- Implemented process improvements that reduced downtime and increased productivity across shifts.
- Executed regular quality inspections to uphold product standards and enhance production accuracy.
- Facilitated communication between shifts to ensure seamless transitions and continuity of operations.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Facilitated conflict resolution among team members to foster a cohesive and efficient working environment.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member of 15 person team with specific daily tasks and responsibilities.
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Coordinated with maintenance teams to schedule repairs or equipment maintenance during non-peak hours to minimize disruption to workflow.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
- Upheld federal safety standards and environmental disposal protocols.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw loading and unloading of packages in warehouse.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
No Degree - Electrical Engineering Technology
Pennsylvania State University
Ogontz CampusNo Degree -
LaSalle College
Philadelphia, PAHigh School Diploma -
George Washington HS
Philadelphia, PASkills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
Timeline
Assistant Deli Manager
Publix Super Markets Inc
06.2003 - 08.2018
Night Shift Supervisor/ Smoker/Customer Order Specialist
SeaSpecialties Smoked Fish, Inc
03.1981 - 01.2000
No Degree - Electrical Engineering Technology
Pennsylvania State University
No Degree -
LaSalle College
High School Diploma -
George Washington HS