Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Roy Stitt

Ogden

Summary

Dynamic leader with a proven track record at Jelsco Awards & Signs and the IRS, excelling in financial management and fostering exceptional customer service. Mastered inventory control and staff performance, significantly enhancing operational efficiency. Expert in employee training and project management, consistently achieving and surpassing business goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Internal Revenue Service, IRS
Ogden
05.2005 - Current
  • Plan and lead team meetings to review business results and communicate new and ongoing priorities.
  • Monitor staff performance, inventory, and quality to ensure adherence to customer service standards.
  • Evaluate employee job performance and motivated staff to improve productivity.

Customer Service Representative/Lead Tax Examiner

Internal Revenue Service, IRS
Ogden
05.2005 - Current
  • Answer incoming calls, providing frontline taxpayer assistance with account and payment issues.
  • Perform research on tax accounts correcting discrepancies and correcting problems in a timely manner.
  • Answer taxpayer inquiries and provided accurate information regarding payments, account balances, notices, and monitor payment plans.
  • Process paperwork associated with appeals filed by taxpayers against assessment decisions made by the agency.
  • Conduct tax research using various resources and tools to verify proper compliance and tax filings based on current tax laws.

General Manager

Jelsco Awards & Signs
Harrisville
01.1992 - Current
  • Led efforts in production, pricing, and sales to improve operational outcomes.
  • Facilitated operational efficiency through consistent and effective communication with team members.
  • Trained employees on duties, policies, procedures, and proper operation of equipment.
  • Establish and nurture lasting client relationships.
  • Oversee financial performance and pinpointed opportunities for cost reduction and revenue increase.
  • Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Create custom templates for use with different types of materials being engraved.
  • Prepare and set up laser engraving machines for production runs. Performed regular maintenance on the laser engraver, including cleaning and replacing parts as needed.
  • Assemble signage components such as posts and frames with nuts and bolts.
  • Install signs on walls, buildings, poles, windows, and other structures according to specifications.

Education

Some College (No Degree) - Business Management

Weber State University
Ogden, UT

Skills

  • Financial management
  • Employee training
  • Inventory control
  • Customer service
  • Staff performance
  • Project management

Affiliations

  • I enjoy the outdoors, and exploring the national plarks.
  • I participate in classic car shows.

Accomplishments

  • I have received several performance awards while working at the IRS.

Certification

  • I have a current Real Estate Sales license in the state of Utah.

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Manager

Internal Revenue Service, IRS
05.2005 - Current

Customer Service Representative/Lead Tax Examiner

Internal Revenue Service, IRS
05.2005 - Current

General Manager

Jelsco Awards & Signs
01.1992 - Current

Some College (No Degree) - Business Management

Weber State University

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Roy Stitt