Royal Evans
Chelsea,MA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Dollar Tree
05.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Professional Barber
NYC Finest
05.2018 - 09.2019
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Increased customer retention through exceptional communication skills and building rapport with clients.
- Streamlined appointment scheduling by implementing an efficient booking system, reducing wait times for customers.
- Mentored junior barbers in advanced cutting techniques and styling methods, improving overall team performance.
Assistant Manager
Family Dollar
06.2016 - 09.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Barber Certifaction - Barber Stylist
Winston Salem Barber School
Winston-salem, NC06.2019
Pharmacy Tech - Pharmacy
Health Training Center
Cambridge, MA05.2009
PAINTER CERTIFACTION - Painting
Loring Trade School
Loring ,Me03.2004
High School Diploma -
Revere High School
Revere, MA1999
Skills
- Contract Negotiations
- Customer Retention
- Project Management
- Workflow Planning
- Customer Relationship Management
- Operations Oversight
- Schedule Management
- Staff Supervision
- Effective Leader
- Process Improvements
Timeline
General Manager
Dollar Tree
05.2020 - Current
Professional Barber
NYC Finest
05.2018 - 09.2019
Assistant Manager
Family Dollar
06.2016 - 09.2019
Barber Certifaction - Barber Stylist
Winston Salem Barber School
Pharmacy Tech - Pharmacy
Health Training Center
PAINTER CERTIFACTION - Painting
Loring Trade School
High School Diploma -
Revere High School
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