Royce W. Ballard
Houston,TX
Summary
Accomplished F&I Manager and multi-unit restaurant owner/operator with a proven track record at Mac Haik - Dodge Chrysler Jeep Ram and Chick-fil-A. Excelled in relationship building and analytical problem-solving, driving over $11 million in sales and achieving top 5 performance company-wide. Bilingual with a knack for surpassing sales goals and fostering customer satisfaction.
Overview
16
16
years of professional experience
Work History
F&I Manager
Mac Haik - Dodge Chrysler Jeep Ram
Houston, TX
07.2023 - Current
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success. Was the top producer in the dealership’s history consistently placing top 5 out of 70 managers in the company in monthly total gross and average per copy revenue.
Sales Specialist
Mac Haik - Dodge Chrysler Jeep Ram
Houston, TX
07.2021 - 07.2023
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Drove team revenue totals by bringing in top sales numbers.
- Helped build sales team by training and mentoring all members.
- Led dealership in total retail units sold in 2022
- Salesman of the month January 2022, July 2022, February 2023, April 2023, May 2023, and June 2023
Nightclub Owner/Operator
Lounge 4617
Houston, TX
03.2020 - 03.2021
- Planned, organized and coordinated special events and celebrations.
- Raised club traffic and brand reach with innovative online promotions.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Recruited, hired and trained to develop high-performing staff.
- Met planned profit objectives through technological improvements and productivity enhancements.
Restaurant Owner/Operator
Chick-fil-A
Houston, TX
10.2008 - 01.2020
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Promoted positive customer experience through day-to-day supervision and management of the restaurant.
- Tracked and analyzed profitability and key metrics of the restaurant to improve overall profitability and bring in new clientele.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Increased sales by 100% in 8 years by establishing goals, overseeing performance and detailed execution.
- Helped develop multiple former team members into Chick-fil-A franchisees and corporate staff members.
- Won Chick-fil-A's Symbol of Success and Champions Club award three years in a row (2012, 2013, & 2014). Award based on achieving a certain year over year sales increase while maintaining at least a 15% profit margin. Was only franchisee in chain to achieve award those three consecutive years.
- Youngest black operator in franchise history (24).
- Youngest multi-restaurant operator in franchise history (31). Less than 10% of Chick-fil-A franchisees operate more than one location.
- At largest point, my two restaurants grossed over $11 million in sales while I oversaw 200 total employees.
Education
Bachelor Of Arts - Business Management
University of Houston
Houston, TXSkills
- Relationship building
- MS Office
- Bilingual (English and Spanish)
- Product and Service Sales
- Marketing strategy
- Customer service
- Process improvement
- Goals and Performance
- Analytical problem solver
Timeline
F&I Manager
Mac Haik - Dodge Chrysler Jeep Ram
07.2023 - Current
Sales Specialist
Mac Haik - Dodge Chrysler Jeep Ram
07.2021 - 07.2023
Nightclub Owner/Operator
Lounge 4617
03.2020 - 03.2021
Restaurant Owner/Operator
Chick-fil-A
10.2008 - 01.2020
Bachelor Of Arts - Business Management
University of Houston