Royneecia Reed
Denham Springs,LA
Summary
Knowledgeable general manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with overseeing gym operations, ensuring smooth daily functions and high member satisfaction. Uses effective leadership to inspire and manage staff, creating positive and productive work environment. Track record of implementing innovative programs and strategies to boost membership and client engagement.
Overview
13
13
years of professional experience
Work History
Gym Manager
Planet Fitness
06.2018 - Current
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
Chart Abstractor- Work From Home Agent
Shams Group
02.2023 - 03.2025
- Abstracted clinical data from medical charts to ensure accurate patient records.
- Utilized electronic health record systems for efficient data entry and retrieval processes.
- Reviewed and validated patient information for consistency and compliance with regulatory standards.
- Collaborated with healthcare professionals to clarify ambiguous data entries and improve accuracy.
Assistant Manager
Planet Fitness
11.2017 - 06.2018
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Customer Service Representative
Planet Fitness
04.2017 - 11.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
- Set up and activated customer accounts.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Guest Service Associate
RaceTrac
11.2016 - 07.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
Captioning Assistant
Hamilton Telecommunications
06.2015 - 12.2016
- Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.
- Proofread automated captions and typed corrections.
Cashier
Rue 21
06.2013 - 05.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Education
Concordia College Alabama
Selma, ALHigh School Diploma -
Broadmoor High School
Baton Rouge, LA05.2012
Skills
- Hiring and training
- Telephone etiquette
- Payroll processing
- Employee performance assessment
- Employee development
- Schedule management
- Meeting participation
- Team management
- Fitness knowledge
Education and Training
other,other
Timeline
Chart Abstractor- Work From Home Agent
Shams Group
02.2023 - 03.2025
Gym Manager
Planet Fitness
06.2018 - Current
Assistant Manager
Planet Fitness
11.2017 - 06.2018
Customer Service Representative
Planet Fitness
04.2017 - 11.2017
Guest Service Associate
RaceTrac
11.2016 - 07.2017
Captioning Assistant
Hamilton Telecommunications
06.2015 - 12.2016
Cashier
Rue 21
06.2013 - 05.2016
Concordia College Alabama
High School Diploma -
Broadmoor High School