Roza Teneva
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Vice President, Retail Sales Service Leader
ConnectOne Bank
09.2017 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
Vice President, Retail Market Manager
Investors Bank
07.2011 - 09.2017
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Vice President, Retail Branch Manager
Investors Bank
08.2001 - 06.2011
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Branch Manager/CSR/ Head Teller
Investors Bank
03.1995 - 07.2001
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- New account set up
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - Business Management
Penn Foster Career School
Scranton, PA2007
Skills
- Pipeline Growth
- Sales Proposal Development
- Opportunity Identification
- Sales Team Leadership
- Retail Knowledge
- Interpersonal and Written Communication
- New Market Penetration
- Sales Presentation
- Public Relations and Sales
- Customer Needs Assessment
- Prospecting Skills
- Business Development and Planning
Certification
- Dale Carnegie Training
- Omega Business Lending Certification
- FTC Methods Certification
- Manager Discrimination Harassment Prevention Training
- The 5 Choices of Extraordinary Productivity - Franklin Covey
Seminar
- The 5 Levels of Leadership-John Maxwell Company Lecture
- Impactful Leadership Essentials Certification
Languages
Macedonian
Native or Bilingual
Serbian
Full Professional
Croatian
Full Professional
Bulgarian
Professional Working
Timeline
Vice President, Retail Sales Service Leader
ConnectOne Bank
09.2017 - Current
Vice President, Retail Market Manager
Investors Bank
07.2011 - 09.2017
Vice President, Retail Branch Manager
Investors Bank
08.2001 - 06.2011
Assistant Branch Manager/CSR/ Head Teller
Investors Bank
03.1995 - 07.2001
Associate of Arts - Business Management
Penn Foster Career School
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