Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Rozalenda Shanti

Louisville,KY

Summary

Hardworking Customer Service Representative with three years of experience working Customer service. Trained in project and time management with extensive knowledge. Proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering years of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure. Experienced with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

1
1
Language
2
2
Certifications
4
4
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Associate

Walmart
Louisville, KY
03.2020 - 04.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers. Managed over 50 customer calls per day.

Chiropractic Assistant

Family Care Chiropractic
Louisville, KY
01.2019 - 02.2020
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Cashier Team Lead

Chuck E Cheese
Louisville, KY
01.2017 - 02.2018
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased product sales by 10%

Education

High School Diploma -

Fern Creek High School
Louisville, KY
08.2017 - Current

Skills

Customer service

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Software

Microsoft excel

Certification

Microsoft Certified Application Specialist (MCAS)

Timeline

Customer Service Associate

Walmart
03.2020 - 04.2021

Chiropractic Assistant

Family Care Chiropractic
01.2019 - 02.2020

First Aid/CPR Certified

08-2018

Microsoft Certified Application Specialist (MCAS)

08-2017

High School Diploma -

Fern Creek High School
08.2017 - Current

Cashier Team Lead

Chuck E Cheese
01.2017 - 02.2018
Rozalenda Shanti