Rozanna Vy
Philadelphia,PA
Summary
Customer-oriented store manager offering several years of experience in general operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
1
1
Language
12
12
years of professional experience
Work History
Store Manager
Palace Nails and Spa Relaxation
Philadelphia, USA
06.2024 - Current
- Oversee daily store operations and ensure an organized, professional, and welcoming environment.
- Managed staff scheduling and workflow to ensure efficient daily operations.
- Communicate with employees and clients to ensure efficient daily operations.
- Addressed and resolved operational issues promptly. and resolve customer concerns professionally.
- Monitored inventory and supplies to support uninterrupted store operations.
- Maintained service and cleanliness standards to enhance customer experience.
- Scheduled and organized appointments for clients. and assisted with customer service and client needs.
- Multitask in a fast-paced environment while prioritizing time-sensitive responsibilities.
Co-Owner / Management
Deluxe Beauty Bar
Philadelphia, USA
07.2019 - 05.2024
- Co-managed daily business operations, including scheduling, staffing, customer service, and administrative responsibilities.
- Oversaw employees and coordinated daily workflow.
- Managed client relationships, addressing customer concerns and service issues to enhance satisfaction.
- Oversaw employees and coordinated daily workflow to ensure operational efficiency.
- Built and maintained strong relationships with clients, employees, and business partners.
- Demonstrated leadership, independent decision-making, and strong organizational skills.
- Coordinated appointments and managed competing priorities in a high-volume environment.
- Exhibited leadership and independent decision-making, contributing to strong organizational effectiveness.
Bar Manager / Bartender
Trocadero Theater
Philadelphia, USA
05.2014 - 06.2017
- Managed bar operations in a fast-paced entertainment environment.
- Coordinated workflow and assisted with team operations during high-volume events.
- Provided professional customer service while managing multiple priorities.
- Handled transactions and maintained accurate cash and payment procedures.
- Communicated effectively with management, staff, and customers.
- Assisted with maintaining an organized and efficient work environment.
- Managed tasks efficiently in high-pressure environments while maintaining professionalism and attention to detail.
Education
BACHELOR'S DEGREE -
TEMPLE UNIVERSITY
PHILADELPHIA, PACOSMETOLOGY PROGRAM -
BELLE INSTITUTE
PHILADELPHIA, PASkills
- Business Operations
- Client relations
- Inventory Control
- Sales Transaction Management
- Calendar management
- Team leadership
- Fast-paced management
- Time management
- Prioritization
- Decision-making
- Problem Solving
- Conflict management
- Professional Communication
- Executive support
- Professional integrity
Languages
Chinese (Cantonese)
Limited
A1
References
References available upon request.
Timeline
Store Manager
Palace Nails and Spa Relaxation
06.2024 - Current
Co-Owner / Management
Deluxe Beauty Bar
07.2019 - 05.2024
Bar Manager / Bartender
Trocadero Theater
05.2014 - 06.2017
BACHELOR'S DEGREE -
TEMPLE UNIVERSITY
COSMETOLOGY PROGRAM -
BELLE INSTITUTE