Rozsheena Ackey
Mt. Pleasant ,WI
Summary
To secure a position that will utilize my strong work ethic, job performance, flexibility, and communication skills.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
Mount Pleasant WI
06.2022 - 02.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Juvenile Detention Officer
Racine County
Racine, WI
10.2021 - 05.2022
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Behavior Technician
Spectrum Of Hope
Houston, TX
01.2021 - 07.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Juvenile Supervision Officer
Harris County Juvenile Detention Center
Houston, TX, USA
09.2017 - 10.2020
- Providing safety and security to the incarcerated Juveniles; transporting residents to and from court hearings, medical faculties
- Transport to classes or recreational facilities
- Break of physical altercations
- Conduct searches for contraband, conceal residents clothing, bodies and cells
- Document residents behavior to help medical professionals and counselors to perform their duties
Assembly Worker
Insinkerator
Racine, WI, USA
04.2012 - 07.2017
- Assembles components by examining connections for correct fit; fastening parts and sub-assemblies
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Inform supervisors of any part or equipment defects to ensure prompt response to the problem
- Assemble, wire and verify to applicable standards electronic chassis, consoles, and similar
Cashier
Menards
Kenosha, WI, USA
08.2008 - 04.2012
- Received cash, checks and completed credit-card transactions from customers and employees
- Counted money to verify amounts and issued receipts for fund received
- Issued change and cashed checks
- Compared totals on cash register with amount of currency in register to verify balances
Sales Associate
Dillard's
Tuscaloosa, AL, USA
11.2007 - 06.2008
- Removed and recorded amount of cash in register at end of shift
- Cleaned shelves, counters, and tables
- Set up advertising displays and arranged merchandise on counters and tables to promote sales
- Stocked shelves, counters, and tables with merchandise
Cashier
Wal-Mart
Tuscaloosa, AL, USA
02.2007 - 11.2007
- Received cash from customers and employees in payment for goods and services, and recorded amounts received
- Computed bill, itemized lists and tickets showing amount due, using adding machine or cash register
- Made change, cashed checks and issued receipts and tickets to customers; gave cash refunds
Cashier
Menards
Kenosha, WI, USA
09.2005 - 05.2006
- Made change, cashed checks and issued receipts and tickets to customers
- Issued credit memorandums to customers for returned merchandise
- Issued change and cashed checks; successfully handled money
Education
Diploma -
J.I. Case High School
Racine, WIAssociate of Applied Science - Criminal Justice
Gateway Technical College
Racine, WISkills
- Insurance verifying
- Patient confidentiality
- Scheduling appointments
- Patient greeting
Timeline
Patient Service Representative
Advocate Aurora Health Care
06.2022 - 02.2024
Juvenile Detention Officer
Racine County
10.2021 - 05.2022
Behavior Technician
Spectrum Of Hope
01.2021 - 07.2021
Juvenile Supervision Officer
Harris County Juvenile Detention Center
09.2017 - 10.2020
Assembly Worker
Insinkerator
04.2012 - 07.2017
Cashier
Menards
08.2008 - 04.2012
Sales Associate
Dillard's
11.2007 - 06.2008
Cashier
Wal-Mart
02.2007 - 11.2007
Cashier
Menards
09.2005 - 05.2006
Diploma -
J.I. Case High School
Associate of Applied Science - Criminal Justice
Gateway Technical College