Ruben Esparza
Salina
Summary
Dynamic Information Technology Specialist with a proven track record at Exchange Bank, excelling in customer relationship management and dispute resolution. Adept at software troubleshooting and fostering secure banking practices, I effectively analyzed transaction patterns to mitigate fraud risks, ensuring exceptional service and client satisfaction.
I am also a professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
4
4
years of professional experience
Work History
Digital Service Tech
Salina Regional Health Center
Salina, KS
02.2026 - Current
- Diagnosed and repaired technical equipment, ensuring operational efficiency and compliance with safety standards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for users experiencing emergencies or critical failures.
- Conducted routine maintenance on devices, minimizing downtime and enhancing service reliability.
- Collaborated with clinical staff to troubleshoot equipment issues, improving response times and patient care.
- Trained new technicians on equipment handling procedures, fostering a knowledgeable team environment.
Windows 11 Deployment Tech
TEK Systems, Inc - Discover Financial Services
Salina, KS
06.2025 - 02.2026
- Installed and configured hardware and software components for various systems.
- Troubleshot technical issues, ensuring minimal downtime and efficient service restoration.
- Collaborated with cross-functional teams to streamline deployment processes and improve user experience.
- Conducted system upgrades and maintenance to enhance performance and security compliance.
Information Technology Specialist
Exchange Bank
Salina, KS
10.2024 - 02.2025
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Electronic Banking Specialist
Exchange Bank
Salina, KS
01.2024 - 10.2024
- Helped customers prepare documents required to complete transactions and process requests.
- Educated customers on the best practices for preventing fraud, fostering a secure banking environment.
- Analyzed transaction patterns to Identify potential fraud.
- Collaborated with clients to investigate and resolve transaction discrepancies, providing timely updates and solutions.
- Assisted in raising and lowering customers limits for debit cards and mobile deposit.
Bank Teller
Exchange Bank
Salina, KS
03.2022 - 01.2024
- Handled cash and balanced my cash drawer daily, adhering to bank policies and procedures to prevent discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customers questions regarding their accounts, withdrawals, deposits, all while maintaining professionalism and confidentiality.
Education
Associate of Science - Management Information Systems
Hutchinson Community College
Hutchinson, KS05-2024
Skills
- Software troubleshooting
- Clear communication
- Installation and repair
- Attention to detail
- Flexible and adaptable
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
Timeline
Digital Service Tech
Salina Regional Health Center
02.2026 - Current
Windows 11 Deployment Tech
TEK Systems, Inc - Discover Financial Services
06.2025 - 02.2026
Information Technology Specialist
Exchange Bank
10.2024 - 02.2025
Electronic Banking Specialist
Exchange Bank
01.2024 - 10.2024
Bank Teller
Exchange Bank
03.2022 - 01.2024
Associate of Science - Management Information Systems
Hutchinson Community College