Ruben Gallegos

Life, accident, and health insurance.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Prepared and reviewed insurance applications to verify compliance with regulations.

• Provide oversight for a fleet of delivery drivers and Inventory team.
• Fulfill retail orders
• Scheduling
• Weekly meetings
• Auditing
• Provide assistance to delivery fleet
• Update and maintain accurate employment files
• Hiring / orientation / training

• Delivering and setting up new and replacement phones for Verizon and AT&T customers, answering questions and troubleshooting, teaching customers how to use their phones, and selling protection plans on other household items while servicing customers at their home.

• Perform deliveries throughout Los Angeles county.
• Average 10 - 20 deliveries per shift
• Exceptional customer service and communication

• Supervisor of Assessment & Referral and Call Center.
• Mobile response team lead clinician
• Community liaison and business development coordinator
• Worked in the call center answering phone calls from patients and referring facilities.