Ruben I. Zamora Jr

Operations Management Experience

• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Sales Experience

• I was recognized as a platinum sales manager for 2026 by surpassing subscription and membership sales goals, which led to an increase in traffic from the previous year.

Food Handling

• Managed inventory of ingredients, ensuring freshness and availability for production needs.
• Created high-quality baked goods following standardized recipes and procedures. Executed food safety protocols during routine handling to guarantee product integrity and consumer safety.

Customer Service Experience

• Managed customer service operations, including taking orders and resolving complaints.

Leading Experience

• Trained new staff on baking techniques, safety protocols, and equipment usage.

Customer Service Experience

• Assisted guests on sales floor. Processed transactions as a cashier. Facilitated positive shopping experiences for customers.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Supported curbside shopping initiatives to improve service efficiency.

Warehouse & Receiving Experience

• Operated receiving equipment, including electric jacks and pallet jacks, to facilitate efficient material handling.

Tech Safety Management Experience

• Managed security protocols for technology items to safeguard assets through effective locking mechanisms in security wraps or boxes.

Inventory & Salesfloor Experience

• Assisted in managing inventory levels to ensure product availability and minimize stockouts.
• Collaborated with team members to maintain cleanliness and organization of sales floor and stockroom.
• Stocking items in a timely manner

Leading Experience

• Trained new staff on operational procedures, enhancing team performance and efficiency.