Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruben Nieves

Kingman 1936 Lucille Avenue

Summary

Dynamic and knowledgeable Budtender with a proven track record at Jars Cannabis, excelling in customer education and product merchandising. Renowned for building trustful relationships and enhancing customer loyalty through active listening and regulatory compliance. Committed to fostering an inclusive environment while driving repeat business through exceptional service and product expertise.

Professional with strong expertise in training and leadership. Proven track record of enhancing team performance and driving results through effective training programs. Known for excellent communication, adaptability, and strategic planning. Skilled in curriculum development, coaching, and fostering collaborative environments. Reliable and adaptable, consistently meets evolving organizational needs.

Overview

7
7
years of professional experience

Work History

Budtender/Training Lead

Jars Cannabis
09.2023 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
  • Promoted a culture of continuous improvement through active participation in team meetings and sharing of best practices.
  • Maintained confidentiality by adhering to privacy guidelines when handling sensitive new bud information.
  • Contributed to a positive learning environment by facilitating communication between new buds and Trainer

Line Operator

American Plastics
08.2022 - 09.2023
  • Followed job order for product specifications, dimensions, tolerances and sequence of operations.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Reduced accidents and injuries by observing safety policies and procedures.

Fuel Station Clerk

Safeway
01.2019 - 08.2022
  • Built trustful relationships with customers to encourage return visits.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Maintained clean and orderly work station.
  • Promoted special offers and discounts to customers to maximize sales.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Courtesy Clerk

Safeway
01.2018 - 08.2022
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

GED -

Elsinore High School
Wildomar, CA
2016

Skills

  • Active Listening
  • Customer Needs Assessments
  • Quick learning
  • register experience
  • good reputation with locals of kingman
  • Patience and empathy
  • Customer education
  • Product merchandising
  • Product knowledge expertise
  • Discussing cannabis
  • Regulatory compliance
  • POS system operation

Timeline

Budtender/Training Lead

Jars Cannabis
09.2023 - Current

Line Operator

American Plastics
08.2022 - 09.2023

Fuel Station Clerk

Safeway
01.2019 - 08.2022

Courtesy Clerk

Safeway
01.2018 - 08.2022

GED -

Elsinore High School

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