Rubi Trejo
Selma,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
United Health Centers
11.2019 - 06.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Took copayments and compiled daily financial records.
Call Center Representative
United Health Centers
10.2017 - 10.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
WIC Nutrition Assistant
United Health Centers
02.2017 - 07.2017
- Enhanced client understanding of healthy eating habits through educational materials and presentations.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Interviewed patients to obtain medical information, measure vital signs and take weight and height.
Education
Associate of Science - Biology
Fresno City College
Fresno, CA05.2016
Skills
- Medical Charting
- Payment Collection
- Insurance Verification
- HIPAA Compliance
- Mail Management
- Appointment Scheduling
- Telephone Etiquette
- Multitasking
- Active Listening
- Organization and Time Management
- Fluent Bilingualism
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsPaid time offFlexible work hoursWork from home option4-day work weekCompany CultureTimeline
Medical Receptionist
United Health Centers
11.2019 - 06.2023
Call Center Representative
United Health Centers
10.2017 - 10.2019
WIC Nutrition Assistant
United Health Centers
02.2017 - 07.2017
Associate of Science - Biology
Fresno City College
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