Rubi Vasquez

• Responsible for developing and implementing strategies to maximize financial center profitability.
• Managed the daily operations of a financial center, including staffing, customer service, sales and marketing activities.
• Ensured compliance with all applicable laws, regulations and policies related to banking operations.
• Provided guidance and leadership to financial center staff in order to ensure adherence to established procedures and standards.
• Analyzed market trends and identified opportunities for product development or expansion of services offered by the financial center.
• Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
• Provided training sessions on new products and services offered by the bank.
• Developed initiatives aimed at improving customer experience at the branch level.

• Counseled customers in selection of financial products to meet banking needs.
• Managed largest branch in Coral Springs region, achieving high customer satisfaction rates
• Led banking tasks, business administration and financial decision-making to ensure first-class client services.
• Developed annual branch business plan for maximum profitability and effectiveness.
• Articulated growth objectives and operating plans.
• Enhanced financial performance metrics by networking to create successful and sustainable relationships.
• Established budgets and strategic business plans for daily operations.

-Train new and current team members to deliver outstanding customer service.-Conducted daily sales and service meeting and huddles.-Analyzed marketing information and translated it into strategic plans.-Addressed customer inquiries and resolved complaints.-Determined staff promotions and demotions, and terminated employees when necessary.-Completed weekly schedules according to payroll policies.-Developed the monthly, quarterly and annual branch business plan for maximum profitability and effectiveness.-Managed the #1 largest branch in the region, achieving high customer satisfaction rates.-Managed Risk and Operations to acceptable rates for Annual Audit.