Ruby Alvarado
Addison,IL
Summary
Reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Keeps a professional appearance at all times and a respectful tone. Sincerely cares about guests and their experience from start to finish.
Overview
3
3
years of professional experience
Work History
Server
Al Badia Tandoori
07.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Worked in a tip shared establishment and communicated with coworkers to ensure common understanding and trustworthiness.
Server
City Works
10.2021 - 07.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained hygienic behavior throughout the whole shift to ensure cleanliness at all times
Server
Local Bar And Grill
08.2020 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Addison Trail High School
Addison Illinois 05.2020
Skills
- Table Monitoring and Turnover
- Dining Room Monitoring
- Guest Seating
- Patience with customers
- Handle pressure with positive attitude
- Spanish Speaker
Affiliations
- IEA
- Aspiring Educators
Timeline
Server
Al Badia Tandoori
07.2023 - Current
Server
City Works
10.2021 - 07.2023
Server
Local Bar And Grill
08.2020 - 07.2021
Addison Trail High School
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