Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ruby Bustamante

Atlanta,GA

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Meticulous with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Host

The Painted Pin
12.2023 - 04.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Lifeguard

Carl E. Sanders Family YMCA At Buckhead
07.2022 - 11.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Entered water immediately to pull struggling swimmers to safety.

Head Host

Agavero Cantina
08.2021 - 07.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Provided patrons with estimated waiting times during peak service hours.
  • Promoted business loyalty by fostering positive customer relationships.

Cashier-Summer Job

El Cancun
06.2020 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Used POS system to enter orders, process payments and issue receipts.

Chiropractic Assistant

Northwest Chiropractic Clinic
04.2020 - 05.2021
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.

Education

High School Diploma -

North Atlanta High School
Atlanta, GA
05.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Detail Oriented
  • Server Support
  • Guest Relations
  • Seating arrangements
  • Up-selling techniques
  • Greeting guests
  • Effective Multitasking
  • Phone Etiquette
  • High-volume dining

Certification

  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working

Timeline

Host

The Painted Pin
12.2023 - 04.2024

Lifeguard

Carl E. Sanders Family YMCA At Buckhead
07.2022 - 11.2023

Head Host

Agavero Cantina
08.2021 - 07.2022

Cashier-Summer Job

El Cancun
06.2020 - 07.2022

Chiropractic Assistant

Northwest Chiropractic Clinic
04.2020 - 05.2021

High School Diploma -

North Atlanta High School

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Ruby Bustamante