Ruby Metcalf
Kentwood,MI
Summary
Organized Patient Service Coordinator with 9 years of experience in customer service . Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
Work History
Patient Service Coordinator
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
08.2019 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Used Epic to maintain electronic patient files successfully .
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Trained all new employee's appropriately in Epic who came from at least ten off-site campuses.
Unit Secretary
Mary Free Bed Rehabilitation
06.2017 - 08.2019
- Manage reception area and greet patients and families as they arrive at the facility
- Receive and schedule incoming referrals
- Assist patients by walking them through the registration process
- Take and record patients' medical history and verify insurance information
- Schedule appointments and handle calendars for doctors and staff within the hospital unit
- Compose and send faxes and emails and ensure that there are adequate supplies available
- Handle patient record management and filing tasks.
Nurse Technician
Mary Free Bed Rehabilitation
08.2015 - 06.2017
- Assist with all patients basic needs such as feeding,bathing,shaving, changing clothes,administering enemas,skin care and bowel and bladder elimination
- Assist with patient mobility meaning pushing wheelchairs,lifting stretches or turning patients.
Customer Service Supervisor
Burlington Coat Factory
03.2009 - 06.2016
- Effectively communicated with team members to maintain clearly defined expectations
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Interviewed, hired and precepted new quality customer service representatives
- Resolved customer questions, issues and complaints.
Patient Care Provider/Medication Administrator
Pine Rest Mental Health
04.2012 - 08.2015
- Provides a safe and secure environment for patients and staff in both individual and group settings
- Collaborates in day-to-day settings of patient programming
- Assist with ADLs
- Administered medications to patients on a routinely bases
- Document all progress notes, medication administration and any relevant information.
Education
CNA: Certified Nursing Assistant -
Ogechee Technical College
Statesboro, GA2006
High School Diploma - Child Development
Screven County High School
Sylvania, GA05.2005
Skills
- Strong organizational skills
- Active listening skills
- Adaptive team player
- Customer service expert
- Skilled multi-tasker
- Energetic team player
- Conflict resolution techniques focused on customer satisfaction
- Positive Patient Experiences
- Patient Greeting
Timeline
Patient Service Coordinator
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
08.2019 - Current
Unit Secretary
Mary Free Bed Rehabilitation
06.2017 - 08.2019
Nurse Technician
Mary Free Bed Rehabilitation
08.2015 - 06.2017
Patient Care Provider/Medication Administrator
Pine Rest Mental Health
04.2012 - 08.2015
Customer Service Supervisor
Burlington Coat Factory
03.2009 - 06.2016
CNA: Certified Nursing Assistant -
Ogechee Technical College
High School Diploma - Child Development
Screven County High School