Ruby Jones
Palatka
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Angel's Pharmacy
Palatka
07.2016 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Answers the phone, intake refills, and sends for refill requests.
- Knowledge of inventory for the front of the Pharmacy
- Intake of POS system
Customer Service Representative
Your Home Medical The Prescription Shop
Palatka
03.2003 - 04.2016
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Make Appointment For The Patients
- Verify Patient's Insurance
- Order Merchandise For The Store
- Fax Proper Paper Work
- File Paperwork via Computer
- Update Patients Information In The System.
Education
Some College (No Degree) - Nursing
First Coast Institute
Saint Augustine, FLSkills
- Patient intake
- Electronic health records
- Basic first aid
- Medication administration
Timeline
Customer Service Representative
Angel's Pharmacy
07.2016 - Current
Customer Service Representative
Your Home Medical The Prescription Shop
03.2003 - 04.2016
Some College (No Degree) - Nursing
First Coast Institute