Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ruby Kinard

Ruby Kinard

Georgetown,TX

Summary

Talented Account/Relationship Manager with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills while exceeding sales goals month over month.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Manager II

Point Digital Finance
10.2021 - Current
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Managed pipeline of 250+ homeowners at once.
  • Educated clients on products or services to increase customer engagement with brand.
  • Developed and implemented strategies to increase client retention.
  • Produced more than $20million is sales revenue within first year resulting in promotion.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas by 25% or more each month.
  • Communicated to clients with transparency to ensure positive customer experience, daily.

Relationship Manager and Lending Specialist

Bank Of America
10.2018 - 10.2021
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Exceeded quarterly goals by 30% or greater through effective task prioritization and great work ethic.
  • Proficient in Salesforce to keep track of customer interactions and sales.
  • Completed training to ensure compliance with relevant banking/lending regulations.
  • Developed prospects for new loans by conducting 50 cold calls weekly.

Regional Account Executive

AHI Facility Services
03.2016 - 02.2017
  • First line communication with Account Key Contacts.
  • Team responsibilities such as quality control, customer interaction, retention, management support, and ancillary sales.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Regional customer service for 5 accounts, overseeing more than 45 buildings, totaling over $325,000 in monthly billing.
  • LEED and Green Cleaning compliant knowledge and management.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing

Customer Service Representative

Austin Executive Airport
06.2011 - 03.2016
  • Acquired over $2 million in sales revenue in 6 months.
  • Responsible for training internal system support and implementation plans.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Successfully acquired average of 9 new customers per month.
  • Completed daily reports and cooperated with accounting departments on invoicing.
  • Contributed to annual fuel sales of $4.5 million per year.
  • Received numerous positive reviews acknowledging dedication to excellent customer service.

Lead Cocktail Server/ Bartender

Sitzmark at Alyeska Resort
10.2013 - 08.2015
  • Managed work flow to exceed quality service goals.
  • Provided exceptional service to customers throughout bar area and restaurant.
  • Upheld strict cash handling procedures.
  • Conducted monthly inventory.
  • Increased overall revenue $28,000 by designing new specialty and seasonal drinks with bartenders

Education

Some College (No Degree) - Business Administration

Austin Community College
Austin, TX

Skills

  • Customer Relationship Management (CRM)
  • Ability to perform well under pressure
  • Positive attitude and engaging personality
  • Highly organized with strict adherence to deadlines
  • Proficient in Salesforce
  • Collaborating and communicating with customers daily to meet and understand their needs

Certification

  • NMLS License ID 1953760 for mortgage lending
  • MLO Certified in Maryland, Connecticut, Colorado, California, and Georgia
  • Notary Public ID 13184506-6

Timeline

Account Manager II

Point Digital Finance
10.2021 - Current

Relationship Manager and Lending Specialist

Bank Of America
10.2018 - 10.2021

Regional Account Executive

AHI Facility Services
03.2016 - 02.2017

Lead Cocktail Server/ Bartender

Sitzmark at Alyeska Resort
10.2013 - 08.2015

Customer Service Representative

Austin Executive Airport
06.2011 - 03.2016

Some College (No Degree) - Business Administration

Austin Community College

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Ruby Kinard