Ruby A. Lawrence
Cullowhee
Summary
Experience and dedicated Victim Services professional with a proven history of supporting agency leadership and achieving organizational goals through strategic planning, operational efficiency, consistent, organized practices. Skilled in high pressure environments and adept at navigating complex challenges to strengthen programs, support staff, and advance the mission with integrity and impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant Director for Intervention Services
Center for Domestic Peace
01.2024 - Current
- Develop relationships and prepare documents for the new shelter
- Oversee intervention programs, such as domestic violence, sexual assault, human trafficking, court, and housing/shelter
- Organize and participate in the employment lifecycle
- Assess and revise standard operating procedures to ensure organizational efficiency and compliance with state and federal requirements
- Complete site visit monitor report and comply with state guidelines for each program
- Collaborate in grant application submission
- Process account payables of intervention services in QuickBooks
- Manage and monitor program-related spreadsheets related to clients and staff to ensure accuracy and productivity
Assistant Director
Center for Domestic Peace
01.2023 - 12.2023
- Assumed the responsibilities of the Executive Director in their absence
- Supervised all intervention advocate staff, including direction, case consultation, and guidance
- Managed performance evaluation process, including initial and annual reviews, for intervention advocate staff
- Monitored and evaluated program performance, and developed recommendations to improve existing services
- Compiled and submitted timely program reports required by governmental funding agencies, and presented bi-monthly intervention service report to the Board of Directors
- Monitored direct client services budget
- Conducted monthly one-on-one meetings with team members to provide feedback, address concerns, and foster professional development
- Ensured all client advocate staff participate in professional development training
Advocate Support Specialist
Center for Domestic Peace
07.2021 - 12.2022
- Ensured seamless operation of the intervention program and advocate staff
- Provide support as a domestic violence/sexual assault victim advocate with direct client services, and served as a back-up for on-call, as needed
- Recruited, trained, supervised, and evaluated advocate staff members, including interns and volunteers
- Attended trainings to implement best practices in providing services for clients
- Attended meetings and maintained working relationships with community partners
- Organized monthly on-call schedule
- Coordinated & facilitated bi-weekly staff meeting
Victim Advocate
Center for Domestic Peace
07.2020 - 07.2021
- Served as the primary court advocate, provided crisis and intervention services, including hotline coverage
- Developed rapport and maintained contact with victims; assess their need for supportive services
- Assisted in the development and implementation of agency activities, with a focus on victim services
- Collaborated in creating a new 4-hour online training program
- Trained all staff members, interns, and volunteers
- Coordinated the volunteer program
- Served as a Spanish Interpreter for clients
Jackson County Domestic Violence Victim Advocate
R.E.A.C.H. of Macon County
10.2018 - 06.2020
- Managed 30-40 court cases as the court advocate for Jackson County by providing court accompaniment, Victim Compensation assistance, and information
- Provided direct client services including crisis counseling, safety planning, case management, transportation, and covered the 24-hour crisis line
- Maintained client records confidential and entered client information into the database
- Led and facilitated the Jackson County Domestic Violence Task Force
- Improved 20-hour in-person training program, and trained new staff, interns, and volunteers
- Assisted in fundraising and community outreach
- Secured hotel contracts as emergency shelter for the agency
- Created Community Resource Guide
Education
Certified Nursing Assistant - undefined
International Training Careers
05.2001
High School Diploma - undefined
Miami Coral Park Senior High School
01.1997
Skills
- Bilingual in English and Spanish
- Human Relations/Social Service
- Staff Management Experience
- Work Ethics
- Leadership Development
- Time Management
- Project Development and Management
- Strategic Planning
- Financial Management
- Communication and Interpersonal Skills
- Problem-Solving
- Proactive Decision-making
- Computer Literacy; Database Management (QuickBooks, Square, Trainual, and Vela)
Certification
- 20-hr Crisis Counseling/Dynamics of Domestic Violence and Sexual Assault Training
- WCU Managerial Leadership Certificate
- ECourts File and Serve, and Portal Training
- Address Confidentiality Program Certificate
- Prison Rape elimination Act (PREA) Training
- Anti-Trafficking Alliance Training
- Champions for Children Training
- Relay NC Training
- Homeless Assessment and Referral Tool (HART) Training
Timeline
Executive Assistant Director for Intervention Services
Center for Domestic Peace
01.2024 - Current
Assistant Director
Center for Domestic Peace
01.2023 - 12.2023
Advocate Support Specialist
Center for Domestic Peace
07.2021 - 12.2022
Victim Advocate
Center for Domestic Peace
07.2020 - 07.2021
Jackson County Domestic Violence Victim Advocate
R.E.A.C.H. of Macon County
10.2018 - 06.2020
Certified Nursing Assistant - undefined
International Training Careers
High School Diploma - undefined
Miami Coral Park Senior High School
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