Ruby Mata
Acworth,GA
Summary
Highly organized, bilingual Front Desk Receptionist with exemplary multitasking, time management, cash handling and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
Roswell, GA
02.2021 - Current
- Assist members with any questions.
- Provide tours of the facility to new members.
- Answer phone calls and assist customers with any questions or concerns.
- Membership sales.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Fitness Depot
Meridian, MS
10.2018 - 04.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled classes and sometimes instructed them myself.
- Used internal software to process reservations, check-ins and check-outs.
- Cash handling when members needed to pay their bill.
Cashier
La Pinata Mexican Restaurant
Meridian, MS
08.2013 - 03.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about customer concerns.
- Provided assistance or intervention where required.
Education
Associate of Arts - Accounting
Meridian Community College
Meridian, MS05.2016
High School Diploma -
Southeast High School
Meridian, MS05.2014
Skills
- Reliable and Punctual
- Customer Service-Oriented
- Attention to Detail
- Computer Proficiency
- Payment Processing
- Verbal and Written Communication
- Positive Attitude and Energetic
- Mathematics
- Accounting Software
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Planet Fitness
02.2021 - Current
Front Desk Receptionist
Fitness Depot
10.2018 - 04.2020
Cashier
La Pinata Mexican Restaurant
08.2013 - 03.2018
Associate of Arts - Accounting
Meridian Community College
High School Diploma -
Southeast High School
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