Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruby Ordoñez

Greenville

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Root For You. Proven track record in relationship management and sales expertise, consistently exceeding targets. Skilled in task prioritization and cash handling, enhancing team collaboration and guest engagement. Achieved a 20% increase in sales revenue through strategic initiatives.

Overview

16
16
years of professional experience

Work History

Server

Local Family Favorites
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Sales Manager

Root For You
03.2021 - 08.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

Finance Specialist

Manufactured Homes Consultants
11.2023 - 05.2024
  • Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
  • Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
  • Formulated financial data and analysis to support risk management and made recommendations to management.
  • Identified process issues and made recommendations for improvement or correction.
  • Supported business growth by conducting feasibility studies for new projects and expansions.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
  • Established strong relationships with banking partners, securing advantageous loan terms as needed during periods of expansion or uncertainty.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Performed financial and sales analysis and determined best practices to mitigate risk with customers.
  • Negotiated favorable terms on corporate loans, reducing interest expenses over time without compromising liquidity needs.
  • Assisted in successful audits by maintaining detailed documentation and providing timely responses to auditor inquiries.
  • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
  • Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.

Makeup Artist

MAC Cosmetics
02.2012 - 05.2015
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.

Supervisor

Sears
01.2010 - 05.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

Martin High School
Laredo, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Sales expertise
  • Guest relations management
  • Relationship management
  • Task prioritization

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Server

Local Family Favorites
05.2025 - Current

Finance Specialist

Manufactured Homes Consultants
11.2023 - 05.2024

Sales Manager

Root For You
03.2021 - 08.2024

Makeup Artist

MAC Cosmetics
02.2012 - 05.2015

Supervisor

Sears
01.2010 - 05.2012

Martin High School

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