Ruby Pfeil
Orem,UT
Summary
Dynamic customer service professional with a proven track record at Waterway Carwash, excelling in complaint resolution and product knowledge. Adept at understanding customer needs and fostering positive experiences, I bring strong problem-solving skills and a professional demeanor to every interaction, ensuring satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Waterway Carwash
09.2024 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed the register inside and helped customers with whatever they desired.
Receptionist
Great Clips Hair Salon
07.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Froster/Cashier
Nothing Bundt Cakes
08.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine the cake they desired.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Parkway West High
Ballwin, MO05-2025
Cosmetology License -
South Technical High School
Saint Louis, MO05-2025
Skills
- Customer service
- Customer support
- Problem solving
- Team collaboration
- Product knowledge
- Complaint handling
- Assertiveness
- Appointment scheduling
- Understanding customer needs
- Store maintenance
- Product sales
- Service upselling
- Greeting and seating clients
- Professional demeanor
- Typing speed
- Phone etiquette
Certification
Cosmetology license
Languages
American Sign Language
Limited Working
Timeline
Customer Service Associate
Waterway Carwash
09.2024 - 08.2025
Receptionist
Great Clips Hair Salon
07.2023 - 09.2024
Froster/Cashier
Nothing Bundt Cakes
08.2022 - 09.2023
High School Diploma -
Parkway West High
Cosmetology License -
South Technical High School
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