Overview
Work History
Education
Skills
Timeline
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Ruby Rayo Aviles

Phoenix,arizona

Overview

3
3
years of professional experience

Work History

Front Desk Administrative Assistant

Valle Del Sol
Phoeniz, AZ
08.2022 - Current
  • Greeted and welcomed customers, answered inquiries, and directed them to the appropriate personnel.
  • Managed incoming calls, took messages, and routed calls to the correct departments or staff members.
  • Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
  • Enhanced office security protocols, ensuring the safety and privacy of staff and patients.
  • Processed insurance forms and verified patient coverage, reducing billing errors and delays.
  • Scheduled patient transportation on a daily basis through AHCCCS.
  • Checked-in patients for methadone services as well as primary care and SMI patients.
  • Identified needs of customers promptly and efficiently.

Front Office Administrative Assistant

Arizona Medical Clinic
Phoenix, AZ
12.2021 - 08.2022
  • Checked-in patients for upcoming appointments.
  • Confirmed insurances.
  • Maintained confidentiality of sensitive information at all times.
  • Ensured proper documentation was collected from customers prior to completing transactions.
  • Responded to messages and emails to the office and transferred correspondence.
  • collected patients copayments
  • scheduled appointment follow-ups
  • fit in walk in basis patients

Education

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05-2021

Some College (No Degree) - Medical Assistant

Allen of Health And Sciences
Phoenix

Some College (No Degree) - Medical Assistant

Allen School - Jamaica
Phoenix, AZ

Skills

  • Confidentiality
  • Front Office Management
  • Schedule Coordination
  • Insurance Verification
  • Scheduling appointments
  • Call Routing
  • Check-in management
  • Problem-solving skills
  • Cash Handling
  • Patient Charting
  • Arranging transportation

Timeline

Front Desk Administrative Assistant

Valle Del Sol
08.2022 - Current

Front Office Administrative Assistant

Arizona Medical Clinic
12.2021 - 08.2022

High School Diploma -

Carl Hayden High School

Some College (No Degree) - Medical Assistant

Allen of Health And Sciences

Some College (No Degree) - Medical Assistant

Allen School - Jamaica

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Ruby Rayo Aviles