Ruby Rayo Aviles
Phoenix,arizona
Overview
3
3
years of professional experience
Work History
Front Desk Administrative Assistant
Valle Del Sol
Phoeniz, AZ
08.2022 - Current
- Greeted and welcomed customers, answered inquiries, and directed them to the appropriate personnel.
- Managed incoming calls, took messages, and routed calls to the correct departments or staff members.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Enhanced office security protocols, ensuring the safety and privacy of staff and patients.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Scheduled patient transportation on a daily basis through AHCCCS.
- Checked-in patients for methadone services as well as primary care and SMI patients.
- Identified needs of customers promptly and efficiently.
Front Office Administrative Assistant
Arizona Medical Clinic
Phoenix, AZ
12.2021 - 08.2022
- Checked-in patients for upcoming appointments.
- Confirmed insurances.
- Maintained confidentiality of sensitive information at all times.
- Ensured proper documentation was collected from customers prior to completing transactions.
- Responded to messages and emails to the office and transferred correspondence.
- collected patients copayments
- scheduled appointment follow-ups
- fit in walk in basis patients
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ05-2021
Some College (No Degree) - Medical Assistant
Allen of Health And Sciences
PhoenixSome College (No Degree) - Medical Assistant
Allen School - Jamaica
Phoenix, AZSkills
- Confidentiality
- Front Office Management
- Schedule Coordination
- Insurance Verification
- Scheduling appointments
- Call Routing
- Check-in management
- Problem-solving skills
- Cash Handling
- Patient Charting
- Arranging transportation
Timeline
Front Desk Administrative Assistant
Valle Del Sol
08.2022 - Current
Front Office Administrative Assistant
Arizona Medical Clinic
12.2021 - 08.2022
High School Diploma -
Carl Hayden High School
Some College (No Degree) - Medical Assistant
Allen of Health And Sciences
Some College (No Degree) - Medical Assistant
Allen School - Jamaica