Ruby Rodriguez
San Benito
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Collaborative and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Black Bear Diner
Harlingen
11.2024 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
Server Trainer
Logans Roadhouse
Harlingen
06.2019 - 10.2024
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Provided one-on-one support to ensure successful completion of training objectives.
- Coached staff members on best practices for optimizing server performance levels.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Encouraged team collaboration among participants throughout the course duration.
Bartender/Server
Harlingen Country Club
Harlingen
11.2022 - 06.2023
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Merchandise Manager
Fallas Paredes
Harlingen
04.2016 - 06.2018
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
- Created seasonal and promotional displays to maximize sales and profits.
- Ensured that all merchandise was properly labeled according to company policy.
- Developed and implemented merchandise strategies to increase sales.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Assistant Manager
IHOP
Harlingen
02.2014 - 03.2016
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties, temperature checks, and keeping track of labor.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
San Benito High School
San Benito, TX06-2007
Some College (No Degree) - Criminal Justice
University of Texas-Pan American
Edinburg, TXSkills
- Communication skills
- Strong work ethic
- Sales expertise
- Task prioritization
- POS operation
- Multitasking and organization
- Hospitality service expertise
- Cleanliness standards
Certification
- Food handlers certificate
- Tabc certified
Languages
English
Full Professional
Spanish
Professional
Timeline
Server
Black Bear Diner
11.2024 - Current
Bartender/Server
Harlingen Country Club
11.2022 - 06.2023
Server Trainer
Logans Roadhouse
06.2019 - 10.2024
Merchandise Manager
Fallas Paredes
04.2016 - 06.2018
Assistant Manager
IHOP
02.2014 - 03.2016
High School Diploma -
San Benito High School
Some College (No Degree) - Criminal Justice
University of Texas-Pan American