Summary
Overview
Work History
Education
Skills
Timeline
Manager

Ruby Smalls

Stockton,California

Summary

Dynamic manager with a proven track record at Emerald Coast Companion Services, LLC, enhancing employee engagement and customer satisfaction. Skilled in decision-making and client support, I fostered a collaborative culture while optimizing performance through effective time management and mentoring. Successfully resolved conflicts and improved service delivery, ensuring a high-quality experience for all stakeholders.

Overview

55
55
years of professional experience

Work History

Manager

Emerald Coast Companion Services,LLC
07.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Systems Test Analyst

Delta Dental Plan of CA
02.1970 - 07.1970
  • Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Assessed third-party tools used in the testing process, providing recommendations for tool selection based on compatibility with organizational needs.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Optimized test cases to maximize success of manual software testing.
  • Collaborated with cross-functional teams to ensure seamless integration of system components during end-to-end testing.
  • Improved software quality by designing and executing comprehensive test plans.
  • Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
  • Supported continuous improvement efforts by analyzing defects trends and recommending process enhancements.
  • Evaluated product requirements, translating them into detailed test scenarios and validating expected outcomes.
  • Maintained accurate documentation of all testing activities, enabling efficient review of results by project stakeholders.
  • Reduced production issues by implementing rigorous regression testing before each release.
  • Strengthened customer trust in products, meticulously verifying fixes for reported issues and ensuring smooth post-release operations.
  • Met with quality assurance, developers and project managers to assess scope and sequence of project.
  • Participated in available trainings to improve software knowledge.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Kept scripts and test cases updated with current requirements.

Education

High School Diploma -

Polytechnic High School
San Francisco

Skills

  • Client support
  • Collaborative team management
  • Time management
  • Decision-making

Timeline

Manager

Emerald Coast Companion Services,LLC
07.2017 - Current

Systems Test Analyst

Delta Dental Plan of CA
02.1970 - 07.1970

High School Diploma -

Polytechnic High School

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Ruby Smalls