Ruby Urena

•Handled High Volume Calls

•Greeted visitors, provided information about memberships

•completed all administrative duties

•worked in a fast paced environment

•processed insurance memberships

•Scheduled members for fitness appointments

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Guest Services, phone calls

•COVID vaccination pop up location

•greeted incoming visitors

•confirmed appointments

•wrote down COVID vaccinations

•provided Patients with Vaccine information