Rubymar Perez-Rosado
Mulberry ,FL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
year of professional experience
Work History
Cashier
Publix
2515 Thonotosassa Rd, Plant City , FL
06.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, rain checks, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Server
Olive Garden Restaurant
1340 Lakeside Village Cir, Lakeland, FL
01.2024 - 07.2024
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Plant City High School
Plant City, FL05-2024
Skills
- Excellent Customer Service
- ID Verification
- POS Systems Operation
- Loyalty Program Promotion
- Product Recommendations
- Payment Processing
- Time management skills
- Product Knowledge
- Liquor regulations and compliance
- Guest inquiries
- Cleaning and sanitizing
- Teamwork oriented
Timeline
Server
Olive Garden Restaurant
01.2024 - 07.2024
Cashier
Publix
06.2023 - Current
High School Diploma -
Plant City High School
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