Rubyshine Basile
Saint Helena,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
The Charteroak Restaurant
St. Helena, CA
05.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
Reservationist
The Charteroak Restaurant
St. Helena, CA
08.2021 - 05.2023
- Assisted customers in making reservations over the phone and online.
- Provided customer service to ensure guest satisfaction.
- Updated reservation records, availability, rates and other data into computer system.
- Answered guests' questions regarding local attractions and directions.
- Resolved customer complaints in a professional manner.
- Maintained a friendly environment to encourage repeat business from customers.
- Performed administrative tasks such as filing documents related to reservations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Hostess
Meadowood Napa Valley
St. Helena, CA
05.2018 - 01.2020
- Greeted guests upon arrival and escorted them to their tables.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Accurately recorded customer information into reservation system.
Education
ST.Helena High School
Saint Helena, CASkills
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Effective customer upselling
- Liquor, wine, and food service
Affiliations
- Current pilates instructor
- passion for motivating others to build a healthier life style
Timeline
Server
The Charteroak Restaurant
05.2023 - Current
Reservationist
The Charteroak Restaurant
08.2021 - 05.2023
Hostess
Meadowood Napa Valley
05.2018 - 01.2020
ST.Helena High School