Ruchelle Murphy
Relocating To Tennessee ,TN
Summary
Highly organized and detail-oriented Office Manager and Business Operations professional with 10+ years of experience overseeing daily office operations, payroll, billing, accounts payable/receivable, scheduling, customer service, vendor coordination, and administrative functions. Experienced in QuickBooks, payroll processing, employee onboarding, office administration, records management, and process improvement within busy multi-site and healthcare organizations. Known for accuracy, strong communication, problem solving, and the ability to manage multiple priorities while keeping office operations running smoothly. Seeking to bring hands-on office management and administrative expertise to a growing organization.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Office Coordinator
Green Pediatrics and Family Care
Saint John, IN
2024.09 - Current
- Led day-to-day office and HR operations for a busy multi-provider practice, keeping schedules, communication, and staff coverage running smoothly.
- Coordinate schedules for office and clinical staff to ensure coverage while managing time-off requests.
- Managed full-cycle HR support to enhance recruitment process through effective interviewing, hiring, onboarding, and benefits administration.
- Updated the employee handbook, policies, and procedures and rolled out changes to staff through training and communication.
- Process biweekly payroll in QuickBooks with a focus on accuracy, timeliness, and troubleshooting discrepancies.
- Coordinated vendor luncheons and presentations, overseeing logistics and communication to ensure successful events.
- Oversaw office inventory, vendor relationships, and equipment service to maintain seamless daily operations.
HR Director
Chesterton Manor
Chesterton, IN
2023.06 - 2024.09
- Directed day-to-day HR operations for a 70+ employee organization, ensuring compliance with labor laws and company policies.
- Led talent acquisition efforts, including posting roles, screening candidates, interviewing, hiring, and onboarding.
- Managed performance documentation and supported leaders with coaching and corrective actions to enhance team effectiveness.
- Served as key point of contact for employee relations, addressing HR inquiries and resolving workplace concerns to foster a positive work environment.
- Maintained and updated employee handbook and HR policies to ensure compliance and clarity for all staff.
- Processed payroll accurately and on schedule, addressing questions and resolving payroll issues.
Business Office Manager
Crown Point Surgical Suites, LLC
Crown Point, IN
2022.06 - 2023.05
- Managed business office operations, including scheduling, reception, and billing, ensuring efficient workflow and service delivery.
- Partnered with leadership to streamline office processes, facilitating effective communication between management and staff.
- Coordinated staff schedules to align with operational needs and enhance overall team productivity.
- Processed payroll accurately and on time, maintaining records and resolving discrepancies.
Business Office Manager
Barry Community Care Center
Barry, IL
2021.09 - 2022.05
- Oversaw financial and administrative operations, enhancing accuracy in accounts payable, receivable, and budgeting.
- Managed insurance verifications and payments, facilitating timely support for residents and families with required documentation.
- Maintained organized resident and employee files to support audits and compliance.
- Collaborated with internal teams and external agencies to maintain accurate records and streamline information flow.
Executive Administrator
CCDC Springfield
Springfield, IL
2019.05 - 2021.08
- Managed daily operations, calendars, and high-level administrative tasks for CEO and executive team, ensuring smooth organizational functioning.
- Acted as liaison between the CEO, department leaders, and external partners to keep communication and follow-up on track.
- Coordinated travel arrangements, meetings, and large events, overseeing logistics, vendor relations, and materials to enhance event success.
- Helped develop and implement policies and procedures that improved organizational efficiency.
- Streamlined payroll processes and integrated new companies into existing payroll systems, facilitating smoother payroll operations.
- Maintained personnel, benefits, and insurance records with a high level of confidentiality and accuracy.
Business Office Manager
Comprehensive Health Systems Inc.
New London, MO
2015.04 - 2019.05
- Oversaw daily operations of business office for mental health facility, streamlining workflow and service delivery.
- Managed payroll processing and conducted regular audits, ensuring accuracy and compliance in record reconciliation.
- Led hiring, onboarding, and training of office staff, aligning workforce with organizational goals and enhancing team integration.
- Led staff hiring, onboarding, and training for office roles to support organizational goals.
Education
Bachelor of Science - Business Management
Robert Morris College
Springfield , IL 1990.06 - 1992.06
Skills
- Office Management & Daily Operations
Administrative Operations
Customer Service & Client Support
Payroll Processing & Administration
QuickBooks
Billing & Invoicing
Accounts Payable & Receivable
Scheduling & Staffing Coordination
Data Entry & Recordkeeping
Vendor Management & Ordering
Office Inventory & Supply Management
Employee Onboarding & HR Support
Benefits Administration
Recruiting & Hiring Support
Employee Relations Support
Microsoft Office Suite
Process Improvement
Filing & Document Management
Executive & Leadership Support
Meeting & Event Coordination
Confidential Records Management
Interdepartmental Communication
Attention to Detail & Accuracy - Employee Relations
Timeline
Office Coordinator
Green Pediatrics and Family Care
2024.09 - Current
HR Director
Chesterton Manor
2023.06 - 2024.09
Business Office Manager
Crown Point Surgical Suites, LLC
2022.06 - 2023.05
Business Office Manager
Barry Community Care Center
2021.09 - 2022.05
Executive Administrator
CCDC Springfield
2019.05 - 2021.08
Business Office Manager
Comprehensive Health Systems Inc.
2015.04 - 2019.05
Bachelor of Science - Business Management
Robert Morris College
1990.06 - 1992.06