Ruddy Diaz Herrera
Phoenix,AZ
Summary
Dynamic operations professional with extensive experience at Southwest Airlines, excelling in process documentation and operational efficiency. Proven ability to minimize delays through proactive coordination and effective communication. Recognized for enhancing customer satisfaction and resolving conflicts with empathy, while ensuring compliance with safety regulations in high-pressure environments.
Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Agent
Southwest Airlines
10.2023 - Current
- Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
- Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
- Minimized delays related to aircraft servicing with proactive coordination among catering, fueling, cleaning teams, and crew members.
- Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
- Assisted in developing contingency plans for emergency situations, ensuring preparedness and quick response capabilities.
Ramp Agent
Southwest Airlines
02.2023 - 10.2023
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Ramp Agent/ Costumer Service Agent
Frontier Airlines
10.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
Education
High School Diploma -
Alhambra High School
Phoenix05-2022
Skills
- Process documentation
- Operational efficiency
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Aircraft operations procedures
- Flight records management
Certification
Jet bridge operator
Timeline
Operations Agent
Southwest Airlines
10.2023 - Current
Ramp Agent
Southwest Airlines
02.2023 - 10.2023
Ramp Agent/ Costumer Service Agent
Frontier Airlines
10.2021 - 02.2023
High School Diploma -
Alhambra High School
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