Rudy De Leon
North Hollywood,CA
Summary
Dedicated professional with a proven track record of aligning practices with organizational goals. Expertise in managing high-pressure situations and adapting to evolving challenges to strengthen brand presence. Consistently delivers results through organized and efficient work habits.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Coffee Bean & Tea Leaf
Studio City
02.2022 - Current
- Evaluated operations and optimized scheduling to boost productivity.
- Identified customer needs promptly and efficiently.
- Collaborated with management to plan special events and promotions.
- Assisted general manager with implementation of operational initiatives.
- Fostered team-oriented environment, enhancing morale and productivity.
- Monitored staff performance to ensure adherence to quality standards.
- Trained new employees on policies, procedures, and customer service expectations.
Manager
Arclight Cinemas Sherman Oaks/Hollywood
09.2016 - 03.2020
- Implemented developmental approach aiming to develop crew members reach their goal
- Led and mentored 130-150 crew members in professional developmental skills, academic planning, and personal growth
- Organized employee schedules according to their development at the given time and offer new challenges/partnerships for a specific area
- Recruited, on-boarded, and supervised new hire orientation using programs such as Taleo and Success Factors
- Programmed films in an 'aggressive' way to capitalize and maximize revenue
- Implemented practices to upsell product and control cost of goods
- Provide excellent guest experience to new and repeat customers
Education
Bachelor of Science - Psychology
California State University, Northridge
Northridge, CA05-2026
Associate of Applied Science - Psychology
Los Angeles Mission College
Sylmar, CA06-2024
Associates of Science - Music Production
The Los Angeles Film School
09.2018
Skills
- Fluent in Spanish
- Customer relationship management
- Team leadership
- Problem-solving aptitude
- Microsoft Office (Word, Excel, Power Point)
- Excellent time management
Timeline
Shift Supervisor
Coffee Bean & Tea Leaf
02.2022 - Current
Manager
Arclight Cinemas Sherman Oaks/Hollywood
09.2016 - 03.2020
Bachelor of Science - Psychology
California State University, Northridge
Associate of Applied Science - Psychology
Los Angeles Mission College
Associates of Science - Music Production
The Los Angeles Film School
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