Rue Willis
Summary
Educator background with communication and interpersonal skills required to lead classrooms and execute teaching plans. Creates positive classroom environments for individuals of all walks of life. Committed to having the classroom instruction hands-on.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
City of Chesapeake
Chesapeake, VA
12.2023 - Current
- Supervised for absent staff members to conduct one-on-one instruction in subjects, such as: Social Studies, Spanish, Physical Education, Orchestra, Math, and English.
- Substituted at Grassfield High School, Great Bridge High School, Oscar Smith High School, and Western Branch High School.
- Supervised youth to ensure their work was effectively completed and helping whenever questions arose.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Developed strong rapport with students through consistent encouragement and support.
- Executed teaching plans written by teachers.
Librarian Intern
Old Dominion University Research
Norfolk, VA
09.2023 - 04.2024
- Participated in professional development opportunities to stay updated about current trends in librarianship.
- Supported school-library collaboration initiatives by assisting educators with curriculum-based resource selection.
- Created a case study to explain the needs of commuter students from ODU libraries.
- Collaborated with American Librarian Association members to help impoverished communities.
- Assisted in the planning and execution of social events hosted to students and staff, fostering community engagement and support throughout departments.
Social Media Content Creator
Friends of Blaizen Buckshot Bloom
Chesapeake, VA
08.2023 - 11.2023
- Analyzed performance metrics to adjust strategies and optimize content for maximum impact.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
Call Center Representative
Eagle Tele-Services
Powhatan, VA
05.2022 - 10.2023
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately defusing tension while finding satisfactory resolutions
- Developed expert knowledge of company products and services to provide accurate information to customers.
Call Center Representative
InnoSource Inc.
Dublin, OH
08.2021 - 03.2022
- Handled an average of 7 escalations per day, engaging with customers in a friendly, courteous, and professional manner.
- Responded to more than 12,000 customer service inquiries, including a large percentage of self-service calls.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Participated in ongoing training sessions to stay updated on company policies and procedures.
Student Front Desk Worker
Old Dominion University
Norfolk, VA
10.2019 - 08.2021
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty through all walks of life with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Completed research, compiled data, and assisted in timely reporting.
- Streamlined office processes for improved efficiency by managing paperwork and maintaining databases.
- Assisted in research projects by collecting data and compiling findings for presentation to faculty or supervisors.
Education
B.A. International Studies -
Old Dominion University
08.2024
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
Certification
- VDOE Child Abuse Recognition & Intervention Training
- VDOE Dyslexia Training
- CPR/AED for Professional Rescuers with First Aid Certified
Timeline
Substitute Teacher
City of Chesapeake
12.2023 - Current
Librarian Intern
Old Dominion University Research
09.2023 - 04.2024
Social Media Content Creator
Friends of Blaizen Buckshot Bloom
08.2023 - 11.2023
Call Center Representative
Eagle Tele-Services
05.2022 - 10.2023
Call Center Representative
InnoSource Inc.
08.2021 - 03.2022
Student Front Desk Worker
Old Dominion University
10.2019 - 08.2021
B.A. International Studies -
Old Dominion University