Ruham Cingrani
Dyer,IN
Overview
30
30
years of professional experience
Work History
DISPATCHER
Rangel Connections
01.2009 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
ATM Specialist
Bank Of America
09.1994 - 11.2008
- Identified opportunities for improvements in efficiency or performance related to ATM operations, making recommendations accordingly.
- Improved customer satisfaction by promptly addressing and resolving ATM-related issues.
- Established strong relationships with clients, fostering trust in our ability to maintain their ATMs effectively.
- Optimized scheduling practices for routine maintenance tasks, reducing unnecessary visits while still maintaining top-notch equipment performance.
- Trained new employees on proper ATM servicing techniques, ensuring consistent quality across all team members
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
General -
Hubbard High School
Chicago, IL06.1990
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Updating logs
- Route Planning
- Route Navigation
- Routing orders
- Decision-Making
Timeline
DISPATCHER
Rangel Connections
01.2009 - Current
ATM Specialist
Bank Of America
09.1994 - 11.2008
General -
Hubbard High School
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